Director of Technology Strategy & Implementation

At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

The Director of Technology Strategy & Implementation is a strategic hands-on leader responsible for shaping and executing the Seller Technology Strategy across our Sales Pods. This role leads our Centers of Excellence (COE) for Seller Technology and CRM platforms ensuring sales teams and client relationship managers (CRMs) are equipped with best-in-class tools knowledge and support to achieve sustained technology adoption and drive business impact. The Director translates complex technical solutions into clear actionable value for sellers and sales teams and supports select Customer Experience (CX) initiatives related to technology strategy.

Our Impact:

We empower our sales teams and client relationship managers by equipping them with the knowledge best practices and enablement strategies they need to help clients adopt our technology tools. Through our Centers of Excellence we drive consistent learning controlled autonomy and measurable adoption ensuring our seller facing personnel are prepared to guide clients in leveraging our solutions for maximum business impact. By fostering strategic partnerships leveraging data-driven insights and maintaining a commitment to continuous improvement we set the standard for technology adoption and seller success across the organization.

Your Impact:

• Lead the COE for Seller Strategy and CRM overseeing tool implementation adoption programs and technology POCs that foster innovation and sustained utilization
• Champion technology adoption across tools platforms and APIs using consultative engagement executive influence and data-driven insights to accelerate seller readiness and impact
• Translate complex technical capabilities into clear value propositions tailored to diverse seller audiences from emerging institutions to large national organizations
• Foster a culture of continuous learning and development among technology managers and CRMs mentoring teams to build confidence and capability while balancing standardization with controlled autonomy
• Collaborate with CX teams to enhance the customer journey through technology strategies that drive clarity usability and satisfaction
• Serve as a key liaison between Sales Technology Product and Marketing driving cross-functional alignment and communicating progress to executive leadership

Qualifications:

• Bachelors degree in Software Systems Computer Science or related field; Masterrs degree preferred.
• 12-15 years of experience in technology strategy seller enablement product adoption and enterprise systems with deep expertise in mortgage banking and digital transformation
• Demonstrated success in driving adoption of complex tools and platforms moving utilization from low engagement to sustained high impact through strategic enablement and stakeholder engagement
• Extensive experience leading Centers of Excellence or similar strategic programs overseeing CRM and sales technology implementation
• Strong background in data analysis adoption metrics risk management and process optimization
• Exceptional leadership communication and mentoring skills with a servant-leadership mindset and strategic judgment
• Experience managing proof-of-concept initiatives change management programs and cross-functional teams
• Relevant professional certifications (e.g. Strategic Management Accredited Mortgage Professional Scrum Master) are highly valued

Keys to Success in this Role:

• Strategic Leadership:Ability to set vision define strategy and drive execution for seller technology enablement across diverse teams and platforms
• Change Management & Adoption:Expertise in designing and executing adoption strategies that move the needle from initial engagement to sustained utilization
• Stakeholder Engagement:Skilled in building trust influencing executives and fostering alignment across Sales Technology Product and Marketing
• Data-Driven Decision Making:Proficient in using data metrics and feedback to inform strategy measure impact and optimize adoption outcomes
• Servant Leadership & Mentorship:Committed to developing others building team confidence and empowering controlled autonomy for sales personnel
• Cross-Functional Collaboration:Adept at working across organizational boundaries to drive joint initiatives share learnings and deliver unified solutions
• Continuous Improvement:Relentless pursuit of excellence through learning feedback and innovation ensuring our technology strategy evolves to meet changing business needs

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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