Full-time 8:00- 17:Annually Not eligible for sponsorship

Are you detaildriven calm under pressure and passionate about improving the quality of care delivered in your community Hartwig Care is looking for an organised and proactive ECM Monitoring Officer to join our dedicated team at our Camden branch.

In this vital role youll help ensure all care is delivered safely on time and to the highest standards by monitoring our Electronic Call Monitoring (ECM) systems and supporting our frontline care teams.

Why Join Hartwig Care

• Employee Assistance Programme 24/7 counselling & wellbeing support
• Wellness Platform Tools to help you meet physical and mental health goals
• Paid Time Off 20 days annual leave bank holidays
• Enhanced DBS Provided
• Ongoing Training & Professional Development
• Blue Light Card Discounts across hundreds of retailers
• Recognition Platform Celebrate success and stay connected

About the Role

As an ECM Monitoring Officer you will be responsible for monitoring care delivery using our Access and CM2000 systems. Youll track compliance identify discrepancies support staff with system usage and ensure that service users receive their care safely and punctually.

This role is wellsuited to someone who thrives in a fastpaced environment is highly organised and enjoys problemsolving and communicating with care workers and management.

Key Responsibilities

• Monitor ECM logs ensuring accurate clock-in/clock-out data and visit durations
• Respond to alerts for missed early or late visits and take corrective action
• Liaise with care workers regarding attendance discrepancies and visit queries
• Run regular ECM performance and compliance reports for senior management
• Support the activation and reactivation of service users on the system
• Train and guide care workers on using the Access (ACP) and CM2000 systems
• Assist with rota monitoring and care call planning
• Conduct telephone monitoring with service users where required
• Support with incident accident and safeguarding reporting
• Cover urgent care visits when needed (flexibility required)
• Participate in the OnCall rota providing outofhours assistance

What Were Looking For

• Experience working with ECM systems (Access CM2000) or in a busy care office
• Excellent communication skills and a confident telephone manner
• Strong attention to detail and the ability to multitask under pressure
• A proactive solutionsfocused and reliable work ethic
• Ability to handle sensitive and confidential information professionally
• Calm organised and able to adapt to changing priorities
• A friendly approachable manner with both service users and colleagues

Health & Safety Responsibilities

Youll follow all company and legislative health and safety standards including:

• Reporting hazards accidents incidents or near misses
• Following risk assessments and emergency procedures
• Maintaining confidentiality and ensuring safe service user environments
• Supporting a positive safetyfocused workplace culture

How to Apply

If you are committed to delivering highquality care and want to play a crucial role in ensuring service excellence wed love to hear from you. Please send your CV to and

Job Reference ID: 08178