Operations Specialist, Account Management Services

Role:

Theobjectiveof this role is todeliver end-to-end operational support for the Account by coordinatingtransaction workflows managing documentation and data processes and ensuring administrative excellence across all real estate transactions.Build andmaintainstandardized frameworks for governance reporting and knowledge management that enable efficient transaction execution and continuous service improvement.

Responsibilities:

Transaction Management Operations

• Independently coordinate alllogisticsfor stakeholder engagement including confirming availability scheduling site visits and managing travel arrangements.

• Ensure all required confidentiality agreements are secured and properly filed.

• Consolidateandtransmitmarketing materials to relevant stakeholders following site visits.

• Lead support for due diligence activities including visual regulatory technical and specialist assessments.

• Manage the final records process by loading and transferring finalized documentation into JLLs records management system.

• Support the TM (Transaction Management) team by:

• Participating in preparation analysis and documentation activities.

• Assistingwith the collection of due diligence materials and assessment deliverables.

• Providing operational and analytical inputs as directed by TM leads.

• Supporting communication and coordination with project stakeholders

Governance and Account Operations

• Interacting with both - JLL and Client stakeholders to ensure smooth operations and service delivery.

• Review account processes with an eye on ensuring global consistency; lead change management initiatives for service delivery teams.

• Assistin the development documentation training and support of globally consistent operating processes.

• Implementation of the governance framework on the Account including management of Account Playbook Account SharePoint Client Portal etc.

• Develop and document the quality assurance processes for the Governance Reporting.

• Proactivelyidentifyperformance vulnerabilities and compliance risksmonitorinefficiencies flag issues escalate critical risks and recommend action plans.

• Ensure consistent measurement and reporting standards via scorecards and dashboards supported by regular performance reviews.

• Acting as a point of contact and escalation for internal stakeholders

• Streamlining communication within the Account monitoring meeting governance leading preparation to various Clients/Accounts meetings

Requirements:

• Bachelors or mastersdegree preferable inBusiness Analytics/ Economics / Management / Real Estate.

• 3-7years of relevant business environment experience minimum 2 years experience in real estate related fields.

• Strong knowledge of MS Office (Outlook Teams Word Power Point Excel advanced formulas and pivot tables basic VBA would be an asset).

• Fluent spoken and written Business English (enabling leading conference calls and trainings delivery).

• Excellent problem-solving skills and attention to detail.

• Ability to present complex information ina simple wayfor JLL and Client senior stakeholders and deliver presentations to the wider public.

• Ability to deliver tasks with minimal supervision skill to plan and execute autonomously client focused open minded and willing to challenge status quo.

• A self-starter generatingnew ideasand outputs with positive can-do attitude

• Ability to multitask and work under pressure when.

• Project Managementbackground would be an asset.

What we offer:

• Contract of employment

• Benefits package (private healthcare cafeteria system life insurance)

• Long-term career growth opportunities

• Training and development programs to enhance your skills

• Modern office in an attractive location (Warsaw Spire) near the subway station (hybrid working mode) or possibility to work remotely

What we can do for you:
At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.