Senior Construction Account Manager

Job Description

Gordian () is the leader in facility and construction cost data software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting Gordians solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design procurement construction and operations Gordians solutions help clients maximize efficiency optimize cost savings and increase building quality.

Gordian is looking for an Senior Account Manager who demonstrates professionalism construction knowledge in a clinical or healthcare environment and delivers results through their expertise while using Gordians extraordinary construction data and software. Primary responsibility for Gordian Senior Account Managers is to provide support training for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.

JOC is a procurement method and construction process that helps federal state and local governments schools hospitals higher education institutions and others maximize efficiency optimize cost savings and increase construction quality.

Primary Responsibilities:

Manage assigned account(s); develop positive working relationships with all customers and construction contractors.

Serve as subject matter expert of construction contracts proposals and operations to drive client retention renewals upsells and client satisfaction

Oversight of project support including scope development material take-offs fromplans and specifications proposal review and construction management

Work closely with and manage Account Managers on day-to-day operational processes includingbut not limited to contract renewals prepare and maintain schedules to accomplishprocurement objectives troubleshooting provide software training to client andcontractor staff

Identify root cause of customer success andfailures alongside Account Managers and drive requirements for process enhancement and development as needed

Partner with internal cross-functional teams to understand customer goals and keyperformance metrics and exceed those goals yearly.

Provide input on new processes and workflow as needed

Focus on ensuring we maintain superior customer service levels operationalexcellence and strategic insight.

Work closely with Finance on billing setup and invoicing

Hiring and developing staff to include the setting of objectives and performancereviews.

Provide coaching and guidance to team members about every aspect of theirassignments

Participate in Budget development and management revenue forecasting andperiodic updates and management of profit and loss

Work with Sales and Business Operations team to develop annual program usage andbenchmark report

Deliver program review to clients senior management

Assist sales team in discovering business opportunities outside of Job OrderContracting

Experience Requirements

Bachelors degree preferred in appropriate field of study or equivalent work experience.

• 5 years of construction procurement construction management or general contracting related experience related to healthcare construction and construction management
• Certified Healthcare Constructor (CHC) Certified Healthcare Facility Manager (CHFM) or Certified Healthcare Physical Environment Worker (ASHE) certifications are preferred but not required
• Knowledge of ICRA/LFSM preferred but not required

Knowledge of key conceptsincluding plans deliverables scope and tasks

Confident communication skills and demonstrated ability to work collaboratively with alllevels of internal and external organizations.

A focus on relationships able to gain trust through communication expectation settingand completion of planned deliverables.

Sound decision making analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.

Ability to prioritize multiple responsibilities balancing client deliverables on multipleprojects as well as internal obligations.

Working knowledge and experience in the preparation and process of construction biddocuments.

The ability to communicate effectively with team members and across the organization.

Experience identifying client or staffing issues and the ability to create effectivesolutions as well as the knowledge of when to escalate.

A valid US drivers license - This is a remote role however the candidate should have ability to travel 50-70% of the time within assigned geographic area (Cleveland metro area).