Associate Solution Specialist (Security and Compliance)

Draper, UT - USA

Yearly Salary: $ 85000 - 85000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

JourneyTeam is seeking an Associate Solution Specialist to join our Security & Compliance practice. This entry-level role is designed for individuals beginning their career in Microsoft cloud technologies who are eager to develop technical expertise while supporting customers and internal teams.

The Associate Solution Specialist primarily supports managed services (MSP) operations resolves support tickets assists with implementations and learns to troubleshoot Microsoft environments. This role works under the guidance of Solution Specialists and Senior team members while building foundational skills in Microsoft Security Identity Device Management and Azure technologies.

The ideal candidate is curious detail-oriented and motivated to learn. They enjoy solving problems following processes and steadily expanding their technical capabilities in real-world customer environments.

About JourneyTeam:

At JourneyTeam people are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive lasting impact on the world. With 30 years of technology experience we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365 Microsoft 365 AI and Copilot Azure modern data solutionsall leveraging Microsofts comprehensive security platform.

Key Responsibilities

Respond to and resolve customer support tickets related to Microsoft 365 environments following defined SLAs and escalation paths
Perform routine operational tasks including user provisioning licensing permissions and device enrollment
Monitor security alerts and escalate potential risks or incidents to senior team members
Execute standard troubleshooting procedures using established runbooks and document resolution details
Assist Solution Specialists with implementation tasks across Microsoft 365 Entra ID Intune Azure and Security & Compliance solutions
Configure baseline tenant settings and support device onboarding and conditional access configurations under guidance
Support repeatable deployment activities and managed services operations using JourneyTeam standards
Maintain accurate documentation including ticket notes knowledge base articles and technical instructions
Communicate status updates and collaborate with project managers and team members on customer work
Manage assigned tasks and backlog items while meeting response and resolution expectations
Participate in training labs shadowing and certification efforts to develop technical expertise
Continuously build foundational knowledge of Microsoft cloud security concepts and troubleshooting methodology

Qualifications

Foundational understanding of IT concepts such as identity networking operating systems or cloud computing (education labs internship or self-study acceptable)
Familiarity with Microsoft 365 or Azure environments through coursework certifications personal labs or hands-on experience
Strong problem-solving skills and willingness to learn new technologies quickly
Ability to follow structured processes and document work clearly
Effective communication and customer service skills
Organized and detail-oriented with the ability to manage multiple tasks and priorities
Embrace and live the JourneyTeam values:
- A Caring Mindset
- Exceptional Performance
- Being OneTeam
- Making & Keeping Commitments
- Taking Ownership
- Effective Communication
- A Growth Mindset

Compensation:

The base salary range for this role is $65000 - $85000 performance-based bonus program. Eligibility and payout are tied to individual contributions team performance and company success.

This is the established pay range for the Associate Solution Specialist roles on the Security and Compliance Practice at JourneyTeam. Final compensation is dependent on demonstrated skills relevant experience and alignment with the roles general new employees can expect to start at the lower end of the range (with opportunity to grow and expand within the organization)

Benefits:

JourneyTeam offers a wide range of excellent benefits including comprehensive healthcare and dental coverage as well as a 401(k) with an approximate 4% employer matchwith immediate vesting. We offerflexible time off with employees averaging3.75 weeks per year and providepaid maternity and paternity leave.

Additional perks include amonthly phone stipend(or the option to join our corporate phone plan) and amonthly gym membership reimbursementof up to$200.

JourneyTeam is anEqual Opportunity Employer. This position is not open to C2C H1B sponsorships or third-party agencies.

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Required Experience: