Customer Services Adviser Finance

Closing Date: 4th March 2026

Contract Type: Temporary until 31st March 2027

Salary: 28374 - 29871

Hours:35 per week

We are seeking an enthusiastic individual to join our Housing Benefit and Council Tax team. The role will play a key part ensuring the timely process of Housing Benefit Council Tax Reduction and dealing with customer enquiries over the telephone.

You will be responsible for accurately processing benefit applications in accordance with legislation ensuring agreed timescale are addition this role involves answering customers enquiries relating to all Revenue and Benefits enquiries.

Additionally this role involves visiting customers to determine if they are eligible or receiving the correct level of Council Tax discount/exemptions.

You should be organised with the ability to multitask have excellent communication skills both written and verbal and a customer focused should be able to work independently.

A good understanding of Housing Benefit and Council Tax regulations would be desirable.

The successful candidate will be required to undertake Level 1 Disclosure check. If your application is progressed after the interview you will be asked to complete the form and have your details verified.

If youve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships) disability gender identity sexual orientation religion belief or race.

Job Description

Additional Salary Information

Stirling Information

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)Pro-rated for part time roles.
• Flexible working including hybrid office/work from home arrangementswhere the role allows. We have a good balance across our teams retaining the benefits to work/life balance of working from home part of the week with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme