Personal Assistant
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.
The Personal Assistant to the General Manager provides high-level administrative organizational and operational support to the General Manager to ensure efficient daily operations of the Executive Office. The role requires exceptional confidentiality attention to detail communication skills and the ability to anticipate needs in a fast-paced luxury hospitality environment.
This role acts as a key liaison between the General Manager hotel departments guests owners and external stakeholders.
Key Responsibilities
1. Executive Office Support
- Manage the GMs calendar appointments travel arrangements and meeting schedules.
- Prepare meeting agendas presentations reports and minutes.
- Track action items and follow up with department heads on behalf of the GM.
- Screen calls emails and correspondence responding where appropriate.
- Maintain organized records documents and confidential files.
2. Communication & Coordination
- Act as the primary point of contact between the GM and internal/external stakeholders.
- Coordinate communication with department heads corporate offices owners and guests.
- Draft professional emails memos and reports for the GM.
- Support preparation of monthly reports budgets and performance reviews.
3. Operational Support
- Assist the GM with tracking departmental KPIs action plans and strategic initiatives.
- Coordinate logistics for leadership meetings audits inspections and VIP visits.
- Assist in organizing town halls leadership trainings and employee engagement events.
- Support special projects as assigned by the GM.
4. Guest & VIP Relations
- Coordinate VIP guest arrivals amenities and follow-ups with relevant departments.
- Handle sensitive guest matters with discretion.
- Support GM in maintaining relationships with owners partners and key clients.
5. Confidentiality & Professionalism
- Maintain strict confidentiality of all executive and company information.
- Demonstrate professionalism discretion and sound judgment at all times.
- Represent the Executive Office with courtesy and professionalism.
6. Sustainability (ESG)Champion
- Coordinate corporate strategy and targets with the team to ensure clear alignment and execution. i.e. 2.0
- Monitor project progress and ensure all deadlines are met through proactive follow-up and stakeholder communication.
- Oversee recertification and audits ensuring compliance with applicable standards and requirements. i.e. Green Globe
- Collaborate with departmental sustainability champions to drive continuous improvement and strengthen professional sustainability practices.
7. Reputation Performance Score
- Monitor and manage the organizations Reputation Performance Score to support brand positioning and guest satisfaction.
- Respond promptly and professionally to guest reviews across platforms including Google TripAdvisor and TrustYou.
- Partner with the Operations team to drive initiatives that increase review volume and enhance overall guest feedback performance.
Qualifications :
- Diploma or Degree in Business Administration Hospitality Management or related field
Minimum 35 years experience as an Executive Assistant or Personal Assistant preferably in hospitality or corporate environment.
Experience in a luxury hotel environment is an added advantage.
Excellent organizational and time-management skills
Strong written and verbal communication skills
High attention to detail and accuracy
Ability to multitask and work under pressure
Advanced proficiency in Microsoft Office (Word Excel PowerPoint Outlook)
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Time Management
- Google Docs
- Hoyer Lift
- QuickBooks
- Infection Control Training
- Caregiving
- Office Experience
- Personal Assistant Experience
- Home Care
- Alzheimers Care
- Administrative Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
