Manager Technical Developer Microsoft Dynamics 365 Customer Engagement and Power Platform

The opportunity

Technical Developer - Microsoft Dynamics 365 Customer Engagement & Power Platform

Join our consulting team as a Technical Developer specializing in Microsoft Dynamics 365 Customer Engagement solutions. This client-facing role involves designing and implementing custom technical solutions across the Power Platform working collaboratively with functional consultants configurators and global development teams to deliver enterprise-grade CRM solutions.

Your key responsibilities

Solution Design & Development

• Design and develop custom plugins workflow activities and custom APIs using C# and the Dynamics 365 SDK to extend platform capabilities beyond out-of-box functionality

• Build custom PCF (PowerApps Component Framework) controls to deliver enhanced user experiences in model-driven applications

• Develop and maintain Power Apps Portals (Power Pages) solutions including custom web templates liquid templating JavaScript customizations and portal API integrations

• Create and optimize complex JavaScript web resources for client-side business logic form scripting and ribbon customizations

• Design and implement custom Azure integrations including Azure Functions Logic Apps and Service Bus for enterprise integration scenarios

• Develop and maintain integration solutions using Web APIs OData endpoints and third-party connectors

Technical Leadership & Collaboration

• Collaborate with functional consultants to translate business requirements into technical specifications and solution designs

• Provide technical guidance and code reviews for offshore development teams ensuring adherence to coding standards and best practices

• Participate in solution architecture discussions contributing technical expertise to design decisions

• Work directly with clients to understand technical requirements present solution options and provide technical demonstrations

• Mentor application configurators on technical possibilities and constraints within the platform

Quality Assurance & Deployment

• Implement comprehensive unit testing and support user acceptance testing phases

• Manage solution packaging deployment through development test and production environments using ALM practices

• Troubleshoot and resolve technical issues across development test and production environments

• Participate in code reviews and ensure solutions follow Microsoft best practices and security guidelines

• Document technical designs code implementations and deployment procedures

Continuous Improvement

• Stay current with Microsoft Dynamics 365 and Power Platform updates new features and development best practices

• Contribute to internal knowledge base and reusable code libraries

• Identify opportunities for process improvement and technical innovation within client solutions

Skills and attributes for success

Technical Expertise

• 4 years of hands-on development experience with Microsoft Dynamics 365 Customer Engagement (Sales Customer Service Field Service or Marketing)

• Strong proficiency in C# Framework/Core for plugin and custom workflow development

• Demonstrated experience with the Dynamics 365 SDK including Organization Service and Web API

• Expert-level JavaScript skills with experience in modern frameworks (React Vue or Angular preferred for PCF development)

• Experience developing Power Apps Portals/Power Pages including Liquid templating web templates and portal-specific APIs

• Solid understanding of the PowerApps Component Framework (PCF) for custom control development

• Proficiency with Azure services commonly integrated with Dynamics 365 (Functions Logic Apps Service Bus Key Vault)

• Strong knowledge of web technologies: HTML5 CSS3 REST APIs JSON and OData

• Experience with ALM practices including source control (Git/Azure DevOps) CI/CD pipelines and solution management

Platform Knowledge

• Deep understanding of Dynamics 365 data model security model and customization capabilities

• Knowledge of Power Platform ecosystem including Power Automate Power BI integration and Dataverse

• Understanding of authentication protocols (OAuth 2.0 Azure AD) and secure development practices

• Familiarity with Common Data Model and Dataverse capabilities

Required Qualifications

• Bachelors degree in computer science Information Technology or related field (or equivalent experience)

• Microsoft certifications preferred: PL-400 (Power Platform Developer Associate) or MB-400/MB-200 series

Ideally youll also

Consulting & Communication Skills

• Proven ability to work directly with clients gathering technical requirements and explaining complex technical concepts

• Experience working in agile/scrum development environments within consulting projects

• Strong analytical and problem-solving skills with attention to detail

• Excellent written and verbal communication skills for technical documentation and client presentations

• Ability to work collaboratively across distributed teams and time zones

• Experience mentoring junior developers or offshore team members

What we look for

We are looking for a proactive and results-oriented individual who is passionate about leveraging technology to drive business success. You should be a strategic thinker with the ability to adapt to changing client needs and industry trends

This job posting does not relate to an existing vacancy within our organization however we welcome applications on a rolling basis.

What we offer

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our addition our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program a comprehensive medical prescription drug and dental coverage plan a defined contribution pension plan a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year statutory holidays and paid personal days (based on province of residence) and a range of exciting programs and benefits designed to support your physical financial and social well-being. Plus we offer:

• Support and coaching from some of the most engaging colleagues in the industry

• Learning opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way thats right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity education relevant experience knowledge and applicable skill sets.

• Toronto: $110K to $145K

• London/Waterloo/Ottawa: $104K to $140K

• Vancouver: $110K to $145K

Are you ready to shape your future with confidence Apply today.

To help create the best experience during the recruitment process please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. Were committed to fostering an environment where differences are valued policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism advancing gender equity and women in leadership advocating for the 2SLGBTQIA community promoting our neuroinclusion and accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Métis) nationally as we strive towards reconciliation. Our diverse experiences abilities backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.