Spanish speaking Customer Success Manager Canada
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Ready to help shape the future of global media operations
Camphouse is looking for a Spanish speaking Customer Success Manager based in Canada to support one of our largest international clients. Youll play a key role in onboarding thousands of users across multiple markets ensuring smooth operations strong adoption and an excellent customer experience.
Youll join a fast-growing tech company where collaboration structure and innovation go hand in hand.
About Camphouse
Camphouse is a centralized media operations platform built for complex marketing campaigns. Trusted by global brands and agencies we bring planning execution tracking and reporting together in one system replacing scattered spreadsheets and fragmented tools with clarity control and collaboration.
Our platform enables teams to work more efficiently across local and global campaigns using AI-ready data to support smarter workflows and insights as marketing evolves.
The role
You will be part of a large international onboarding program with a mission to ensure users get real value from the platform projects stay on track and communication between teams and markets runs smoothly.
Youll collaborate closely with:
Our global Customer Success teams in EMEA the US and APAC
The Product team in Sweden
A global client team based in Europe
This role combines customer experience operational support project coordination and training.
What youll do
Project & delivery:
Coordinate and support onboarding activities across North and South American markets.
Maintain project plans timelines and status reporting
Ensure milestones are met and risks are identified early
Product & quality:
Gather user needs and translate them into structured product requirements
Lead UAT testing and feedback loops
Act as a bridge between users and product teams for bug prioritization and improvements
Training & support:
Guide users through onboarding and tool adoption
Run regular training sessions and product updates
Maintain training materials and documentation
Provide proactive high-quality customer support through structured case handling and daily ticket management in ServiceNow ensuring timely resolution and an excellent customer experience
Client & team collaboration:
Serve as a main point of contact for regional client stakeholders
Lead regular status meetings with both clients and internal teams
Ensure alignment on expectations priorities and delivery
Some international travel may be required depending on business needs.
Who you are
You bring:
45 years of experience in project management customer success or a similar role (preferably in B2B SaaS or tech)
A bachelors degree in business marketing communications project management or a related field
Experience working in cross-functional and international environments
Comfort working in an operational hands-on support role with ticketing systems (ServiceNow or similar)
Strong communication skills in English & Spanish (French is a plus)
A structured proactive and solution-oriented mindset wih a genuine interest in customer experience and process improvement
What we offer
Competitive salary and benefits
The opportunity to work with a high-profile global client
A truly international and collaborative work environment
A role where your impact will be visible and meaningful
A fast-growing company with strong focus on innovation and quality
Location: Canada
Contract: 1-year fixed-term contract with possibility of extension
Key Skills
- Experience Working With Students
- Classroom Management
- Communication skills
- Algebra
- Behavior Management
- Classroom Experience
- Lesson Planning
- Preschool Experience
- Teaching
- Training & Development
- Experience with Children
- Writing Skills
About Company
Media management software for marketing professionalsWith Camphouse the worlds leading brands and agencies get a comprehensive overview of all their marketing activities. The all-in-one tool to visualise results optimise campaigns and make better business decisions driven by data
