MS Dynamics Developer CRM

Must haves:

• In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features including portal technologies such as MS Power Pages.
• 7-10 years of experience as a Senior Software Developer - CRM
• Knowledge of data modeling and database design principles within the context of Dynamics CRM
• Experience with programming languages and scripting (e.g. JavaScript Apex Python) for customizations and integrations.
• Ability to collaborate with cross-functional teams including developers analysts testers and business users.

Description

Responsibilities

• Required to translate technical systems specifications into working tested CRM applications.
• This includes developing detailed programming specifications.
• Writing and/or generating code.
• Compiling data-driven programs.
• Maintaining applications.
• Conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages including tec

General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development design implementation and maintenance of applications.
• Experience in design code test debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design latest design patters deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design development implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

CRM Software Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Desirable Skills

• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles concepts policies and practices.
• Experience with middleware and gateways.
• Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.

Selection Criteria

Application design and development experience - 50

• 7-10 years of experience as a Senior Software Developer - CRM
• In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features including portal technologies such as MS Power Pages.
• Proven experience developing and implementing end-to-end CRM solutions that align with business objectives.
• Proficiency in CRM customization and configuration including creating custom fields workflows process automation and data integration.
• Strong proficiency in developing custom solutions using Microsoft Dynamics CRM development tools such as Custom Workflow Activities Plugins Custom Actions and JavaScript.
• Experience with data migration and transformation in Dynamics CRM including data import/export and data manipulation using tools like Data Loader.
• Knowledge of data modeling and database design principles within the context of Dynamics CRM.
• Knowledge of API integration methods to connect CRM systems with other applications.
• Experience with programming languages and scripting (e.g. JavaScript Apex Python) for customizations and integrations.

Methodology Problem Solving and Analysis Skills - 30

• Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
• Complete knowledge of SDLC methodologies e.g. Agile development environment
• Familiarity with version control systems (e.g. Git) to manage code changes and collaborate with other developers.
• Experience developing integrated test scenarios identifying test data executing test scenarios as part of system integration testing (COTS and custom) troubleshooting and resolving issues identified and documenting test results.
• Experience in providing Go-live support and conducting post implementation reviews.
• Ability to identify the root cause of problems and provide viable solutions.
• Strong analytical skills to diagnose and resolve technical issues performance bottlenecks and system errors in Dynamics CRM solutions
• Ability to collaborate with cross-functional teams including developers analysts testers and business users.
• Experience working with CRM vendors understanding product roadmaps and evaluating third-party integrations.
• Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
• Ability to perform data-driven decision-making to optimize CRM performance and functionality.
• Creative thinking and the ability to devise innovative solutions to unique challenges.

Planning documentation and communication - 20

• Experience conducting stakeholder interviews gathering requirements and documenting use cases.
• Ability to translate business requirements into effective CRM solutions ensuring alignment with organizational goals.
• Experience in creating and documenting the technical design development and delivery of specified technology solutions including reports interfaces conversions extensions workflows procedures and customizations.
• Ability to design and articulate complex technical concepts into executable development work packages.
• Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
• Experience in providing estimations of project delivery based on business requirements.
• Experience presenting solution designs project updates and recommendations to management.
• Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.

Desirable Skills:

• Bachelors Degree in Information Technology Engineering or related field.
• Relevant certification from CRM platform provider (e.g. Microsoft Certified: Dynamics 365 Developer) is an asset.