Customer Success and Value Engineering
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Job Location:
Atlanta, GA - USA
Monthly Salary:
$ 127100 - 203400
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
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Job Description:
Role Summary
Customer Success Engineers (CSEs) are senior customer-facing advisors responsible for driving sustained adoption consumption and value realization of Tanzu Platform Tanzu Data and Tanzu Spring across strategic enterprise accounts. This role sits at the intersection of customer outcomes platform adoption and business valueensuring customers achieve measurable results from their investments in Tanzu solutions.
CSEs partner closely with customers Sales Services and Product teams to define adoption strategies codify success metrics influence executive stakeholders and scale best practices that accelerate time-to-production and long-term platform success. The role plays a critical leadership and feedback function across Tanzu shaping customer success motions KPIs and product direction.
Core Responsibilities
Customer Adoption & Consumption Ownership
Drive end-to-end customer adoption and consumption outcomes across Tanzu Platform Data and Springfrom onboarding through production scale and expansion. Define phased adoption patterns aligned to customer maturity and business objectives.
Value Engineering & Executive Alignment
Translate customer business priorities into measurable outcomes ROI models and executive-level success narratives. Influence platform data and application strategy with application owners developers and LOB leaders.
Account Health & KPI Leadership
Define implement and operationalize account health markers adoption KPIs and value metrics. Use insights to proactively manage risk guide customer actions and align internal engagement strategies.
Cross-Functional Execution
Partner with Sales Pre-Sales Professional Services Product and ecosystem Partners to ensure alignment from value strategy through technical execution.
Scalable Best Practices & Feedback Loop
Codify and scale adoption patterns value frameworks and success best practices across accounts and Pods. Feed field learnings and blockers back to Product Management and leadership.
Required Experience & Skills
BA/BS in Engineering or Computer Science required with 12 Years Equivalent Industry Experience or MA/MS Engineering or Computer Science with 10 Years Equivalent Industry Experience.
10 years across Customer Success Platform Adoption Value Advisory Product or customer-facing technical roles
Proven success driving adoption of modern application platforms and data services in large enterprises
Strong understanding of the application lifecycle from ideation through production
Demonstrated experience defining and scaling adoption KPIs account health markers and value frameworks
Strong consultative stakeholder-management and executive communication skills
Ability to operate effectively in complex fast-evolving cloud-native environments
Preferred Qualifications
Experience with Tanzu Platform Tanzu Data and Spring-based application modernization
Experience advising customers on modernization platform strategy and operating model transformation
Background in platform-first agile and cloud-native operating models
Familiarity with regulated industries (e.g. Financial Services)
Exposure to GenAI-enabled application and platform use cases
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is$127100 - $203400
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical dental and vision plans 401(K) participation including company matching Employee Stock Purchase Program (ESPP) Employee Assistance Program (EAP) company paid holidays paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race color creed religion sex sexual orientation national origin citizenship disability status medical condition pregnancy protected veteran status or any other characteristic protected by federal state or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA please be sure to fill out a home address as this will be used for future correspondence.
Required Experience:
IC
Key Skills
- React Native
- AI
- Enterprise Software
- React
- Node.js
- Redis
- AWS
- Software Development
- IOS
- Team Management
- Product Development
- Mobile Applications
About Company
Broadcom Inc. is a global technology leader that designs, develops and supplies a broad range of semiconductor, enterprise software and security solutions.
