Barista Loaner Representative

San Antonio, TX - USA

Hourly Salary: $ 16 - 18

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title:Barista Loaner Representative

Department: Service Department

Reports To: Service Manager

FLSA Status: Non-exempt

Prepared By: HR

SUMMARY

Provides exceptional customer service in order to manage the dealerships fleet of loaner vehicles.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

Greets dealership guests and determines the nature of their visit.
Answers basic inquiries. Refers more extensive inquiries to the appropriate person.
Directs guests to the correct department notifies the appropriate salesperson that a customer is waiting or introduces the customer to a salesperson.
Prepares refreshments that are served at the Café.
Serves customers in a friendly and efficient matter.
Maintains Café and Lounge area cleanliness.
Ensures that enough refreshments are ready to serve.
Ensures loaners are staged on service drive and ready for early morning appointments.
Creates loaner agreements and verifies all required documents provided by customers are valid.
Reviews loaner contract with customers does a walk-around with customer to assess any pre-existing damage on vehicle reviews fuel levels and confirms all documentation is signed properly.
Checks- in vehicles and inspects for any new damage notates mileage and reviews any charges with customer. Closes loaner agreement properly.
Maintains fleet by updating records showing the status of the loaner vehicles. Ensures loaner vehicles are cleaned properly have current registration proper fuel levels and parked in the appropriate spot.
Processes insurance claims working with customer insurance companies and collision center to ensure that vehicle is repaired in a timely manner.
Notifies New Vehicle Inventory Manager when loaner vehicles are involved in accidents or damaged so that the legally required notice can be given to the buyer of the vehicle when it sells.
Prepares status reports for Service Managers on a daily basis.
Reviews loaner statuses daily and schedules returning vehicles return for next day appointments.
Assists when needed in other departments (Service Drive Barista Boutique).

Completes other duties as assigned.
Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and one to two months automotive dealership related experience. Proficient in Excel Word and Outlook.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals on an adding machine.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to pay close attention to detail when conducting all essential duties.

CERTIFICATES/LICENSES/REGISTRATIONS

Valid Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand walk talk and hear. The employee is occasionally required to sit; use hands to finger handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.

Required Experience:

Unclear Seniority

Job Title:Barista Loaner RepresentativeDepartment: Service DepartmentReports To: Service ManagerFLSA Status: Non-exemptPrepared By: HRSUMMARYProvides exceptional customer service in order to manage the dealerships fleet of loaner vehicles.ESSENTIAL DUTIESEssential duties include the following. Other...