Customer Success Engineer

Who We Are

At Pave were building the industrys leading compensation platform combining the worlds largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8500 companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI McDonalds Instacart Atlassian Synopsys Stripe Databricks and Waymo use Pave transforming every pay decision into a competitive advantage. $190 billion in total compensation spend is managed in our workflows and 70% of Forbes AI 50 use Pave to benchmark compensation.

The future of pay is real-time & predictive and were making it happen right now. Weve raised $160M in funding from leading investors like Andreessen Horowitz Index Ventures Y Combinator Bessemer Venture Partners and Craft Ventures.

The CSE Team @ Pave:

Youll become a Pave product and compensation expert and youll use that expertise to onboard and manage 30-40 customers at a time. Youll make sure your customers implement and get value from our products quickly and tee them up for a healthy long-term relationship with Pave.

Youll do this in partnership with the Account Management team the Sales team and the Product and Engineering teams to ensure our customers are successful.

What Youll Be Doing:

• Drive successful implementation projects for Paves compensation software partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-endproject management of customer implementations creating detailed project plans identifying risks early and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers helping them leverage Paves platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product Engineering and Customer Success teams to surface customer needs identify opportunities for platform improvements and contribute to Paves product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication creative problem-solving and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations data migration and configurations.

What Youll Bring:

• You have 3-10 years of experience as a customer-facing CSE Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON HTML SQL and you have worked with API integrations.
• You are a meticulous project manager; you make a plan you execute against it and nothing falls through the cracks.
• Youre a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers mission-driven Heads of People and metrics-driven Finance folks.
• Youre comfortable working autonomously have a strong sense of prioritization and can instinctively spot high-leverage & blocking work.
• You push to understand the why behind customer asks and can find the solution that wont just help solve a problem one time but will help circumvent future problems.
• Youre hungry to join a start-up and are excited to move quickly operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• You love working with customers over video call/email and customers love working with you.
• You have three main skills that are the pillars to being successful in this role with proven success: project management customer-facing polish and technical acumen.

Compensation Its What We Do.

At Pave we believe compensation should be as thoughtful as the people we hire. Your total rewards package includes meaningful equity best-in-class medical dental and vision coverage unlimited PTO and region-specific benefits designed around your life not just your role. Your level and compensation are determined by your experience and how you show up throughout the interview process. Were always happy to walk you through how we think about leveling just ask.

Targeted cash compensation for this role:
P2: $119000 - $140000
P3: $144500 - $170000

Benefits @ Pave

At Pave growth isnt a perk its the point. As you develop your role expands your responsibilities deepen and your compensation reflects the impact youre making.

What we offer:

• Your Health Fully Covered: Comprehensive medical dental and vision coverage for you and your family with a range of options designed to meet you where you are.
• Time Thats Actually Yours: Flexible PTO and the freedom to work from anywhere in the world for up to a month because life doesnt pause and neither should you.
• Fuel for the Work: Lunch and dinner stipends plus fully stocked kitchens so you can stay energized without thinking twice about it.
• Room to Keep Growing: A quarterly education stipend to invest in the skills and knowledge that matter most to you.
• Support When It Matters Most: Robust parental leave so you can be fully present for the moments that count.
• Getting Here Made Easier: A commuter stipend to support the in-person collaboration that makes great work happen.

Life @ Pave

Founded in 2019 with a clear purpose and a team that has never wavered from it Pave has grown into a global force in compensation management giving thousands of companies the tools to take control build confidence and earn credibility in every pay decision they make. And were just getting started. Headquartered in San Franciscos Financial District with regional hubs in New York Citys Flatiron District Salt Lake City Kraków (Poland) and the United Kingdom wherever youre based youll find the same thing: people who genuinely care about the work each other and the customers that rely on Pave.

We run a hybrid culture that brings teams together in person on Monday Tuesday Thursday and Friday and every Friday the whole company gathers for our Team Sync: breakfast new hire welcomes product updates fireside chats and yes the occasional Kahoot. Its one of the things people notice when they join us that we truly enjoy spending time together.

Our culture is shaped by five values we live every day:

• Be Intellectually Honest Truth over comfort. We face reality clearly and speak directly even when its hard.
• Play to Win Were not here to participate. Were here to be the #1 compensation platform in the world and we act like it.
• Uphold the Pave Platinum Standard We hold ourselves to the highest bar for our customers our data and each other.
• One Team We win and lose together. Titles dont drive decisions here shared goals do.
• Hug of Jawn Hard to define impossible to miss. Ask your recruiter.

Our Vision: Unlock a labor market built on trust.

Our Mission: Build confidence in every compensation decision.

We build software that transforms how companies pay their people and we believe the team behind that software deserves the same thoughtfulness. If youre ready to help shape the future of compensation alongside people who are smart humble and genuinely motivated by the problem were solving wed love to meet you.

Still deliberating Just apply! Were always excited to meet people who are eager to contribute.