Product Manager – Contact & Conversation Compliance QA system

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are building an AI-driven collections platform that enhances efficiency and compliance helping financial institutions modernize debt recovery operations in a scalable and responsible way.

Youll join the team behind Collina generative AI product designed to transform how collections teams engage with customers. Collin enables unscripted human-like collection conversations while maintaining robust compliance controls and is engineered for large-scale deployment. By leveraging AI Collin helps organizations run more personalized engagement strategies improve recovery outcomes and strengthen customer relationships.

How you will make an impact in this role

In this role you will modernize how we ensure contact and conversation compliance by building automated and real-time auditing capabilities that evaluate regulatory and policy adherence at scale. Partnering closely with Compliance Legal Data Science and Engineering you will translate complex requirements into executable auditable systems that teams and regulators can trust. By replacing slow inconsistent manual sampling with continuous assessment you will shift compliance earlier in the lifecycleenabling faster detection of risk clearer accountability and stronger more durable controls as customer contact volume grows and communication becomes increasingly automated.

What you will do

Own the product direction for a real-time Contact & Conversation Compliance QA system.
Ship mechanisms to audit live contact activity and surface compliance risk with minimal latency.
Audit and redesign existing contact compliance processes to remove systemic failure points.
Translate regulatory and policy requirements into precise enforceable system behavior.
Define success metrics for compliance effectiveness detection quality and operational impact.
Design systems that are auditable explainable and durable in production.
Partner closely with Compliance and Legal to clarify intent boundaries and risk thresholds.
Work deeply with Engineering and Data teams on system design trade-offs and failure modes.
Make judgment calls in high-stakes scenarios where correctness matters more than speed.

What you will need to have

Have experience building complex platforms in regulated or high-risk domains.
Bring strong systems thinking and comfort with real-time or event-driven architectures.
Can reason from first principles about compliance risk and enforcement.
Exhibit high ownership sound judgment and a low tolerance for hand-wavy solutions.
Communicate clearly in both written and verbal form.
Experience with contact platforms or customer communication systems.
Background in compliance monitoring QA automation or risk detection.
Exposure to AI- or rules-based auditing systems.

What We Offer

Join our vibrant team and enjoy:

Competitive compensation including 13th-month salary and performance bonuses.
Comprehensive health carefor you and your dependents.
Generous leave policiesand flexible work hours.
Convenient District 1 office location (next to the metro station).
On-site lunch Grab for work allowance and fully equipped workstations.
Funteam-building activities sponsored sports clubs and Thursday happy hours.
Unlimited free coffee tea snacks and fruit.
A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

Trusting Social is an AI-first fintech company pioneering the use of data and machine learning to expand fair access to credit in emerging markets. We are deeply committed to consumer data rights and responsible innovation building products that balance performance with transparency security and long-term trust. Powered by AI and Big Data we solve complex problems at scale supported by a culture of ownership integrity and continuous experimentationoffering an environment where you can learn fast push boundaries and deliver real-world impact.

For more information about us please visit our website:

Required Experience:

We are building an AI-driven collections platform that enhances efficiency and compliance helping financial institutions modernize debt recovery operations in a scalable and responsible way.Youll join the team behind Collina generative AI product designed to transform how collections teams engage wi...