Temporary Emergency Telecommunicator

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

Telecommunicator (S)

Position Number

Grade

NC04

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding making this an exciting opportunity to join our team. We are seeking a dynamic efficient and enthusiastic individual to serve as a Temporary Emergency Telecommunicator team member.

In this role Temporary ZooCom Emergency Telecommunicator team members support the Zoos Emergency Operations and Security & Risk Management branch which provides essential public safety emergency communications and operational support to ensure a safe and secure environment for guests employees volunteers facilities and the animal collection. Services include 24/7/365 emergency and operational calltaking radio and telephone communications dispatching Zoo resources monitoring alarms and security systems maintaining incident records and supporting emergency preparedness activities. This branchs operations are an integral part of the Zoos strategic and operational planning. Seasonal ZooCom Emergency Telecommunicators work under the direct supervision of the Emergency Operations Branch Supervisor or Team Leaders and are expected to collaborate effectively with coworkers demonstrate strong motivation andonce trainedperform their duties with professionalism and a high level of independence.

Key Responsibilities include but are not limited to:

*Receive assess and prioritize emergency and nonemergency calls from Zoo staff guests and partner agencies in a calm and professional manner.
*Dispatch Zoo Police Veterinary Services Animal Care Maintenance Security and other responders using radio telephone and computeraided dispatch systems in accordance with established protocols.
*Monitor alarms access control systems cameras and emergency notification platforms promptly identifying and reporting potential safety or security concerns.
*Maintain continuous situational awareness during incidents and relay accurate timely information to field personnel supervisors and outside agencies.
*Document all calls radio traffic and incident activity accurately and thoroughly in accordance with Zoo policies and public safety standards.
*Follow established guidelines and communication protocols to promote the safety of guests staff volunteers and animals.
*Coordinate multidepartmental and multiagency responses during routine operations emergencies and special events.
*Assist with incident escalation information flow and communication support during critical events weather emergencies or animalrelated situations.
*Maintain professional radio and telephone discipline ensuring messages are concise clear and compliant with established procedures.
*Support emergency preparedness activities record keeping and operational reporting as directed.
*All other duties as assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $16.00 per hour

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge skills and abilities (KSAs) and/or management preferences are notrequired. Applicants who possess the following are preferred:

Management Prefers

• Experience in emergency telecommunications

• Proficiency in Microsoft Office (Word Excel Outlook) or similar systems

Position & Physical Requirements

• Provide guests with exceptional customer service including those outlined in the Emergency Operations Training Manual.

• Be knowledgeable of park policies and procedures for handling guests and emergency situations; approach and address guests in a professional manner.

• Assist guests with wayfinding throughout the Zoo.

• Assist with guest escorts from the park.

• Respond to radio communication calls (for example calls addressing heated situations and guest dissatisfaction lost or separated guests lost personal items etc.). Respond professionally and appropriately and report to Zoo Communications if the situation cannot be resolved by an Assistant Emergency Operations employee.

• Respond appropriately and assist in potential emergency situations.

• Follow established guidelines to promote the safety of guests and staff.

• Assist with minor first aid situations.

• Ability to use radio and telephone to communicate and follow written and verbal instructions.

• Must complete Security Awareness upon hiring.

• Must possess sufficient cognitive ability auditory and visual acuity and communication skills to perform essential duties and follow general safety practices.

• Assist with parking vehicles and directing traffic on Connector Road and in parking lots including overflow areas.

• Drive golf carts and/or vehicles as a mode of transportation throughout the park.

• Must have the ability to navigate paved as well as rough or uneven pathways.

• Ability to work in extreme weather conditions typical to Central NC (heat rain or cold) and stand or walk for extended periods.

• Must be willing and able to work varied and long shifts including holidays weekends and special events as needed. This is an 11-month position.

• Must be able to work in a variety of physical positions including sitting bending reaching standing walking and lifting or carrying 30 lbs.

• Must be at least 18 years of age.

• Must meet DNCR Fleet Safety Guidelines and have the ability to obtain and maintain a valid U.S. drivers license or obtain one within 90 days of employment.

• Perform other duties as assigned.

This position is located at:

4401 Zoo Parkway

Asheboro NC 27205

WE ARE RECRUITING FOR MULTIPLE VACANCIES.

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency State university or the NC National Guard and intend to remain employed with that entity you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

• High School or General Education Development (GED) diploma

And

• Sufficient experience to demonstrate an ability to work under pressure situations

Or

• An equivalent combination of education and experience

If there are no qualified candidatesremainingin the applicant pool who meet the minimum Education and Experience or Knowledge Skills and Abilitiesrequiredfor the position the agency may consider for this position a trainee who does not meet theminimumrequirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary beingadjusted upaccordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty endangered and threatened plant and animal species and ecological features of the continents it represents.

Learn about the NC ZOO:

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.

We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women establish paid parental leave for birth adoption and foster care and implement fair chance policies. Join a team that welcomes values respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• Due to the volume of applications received we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

Employment Eligibility

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

Division of the North Carolina Zoo

4401 Zoo Parkway

Asheboro NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Barbara Smith Christian

Email: