Client Director, Projects
Share
Job Location:
Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
SUMMARY
The Client Director Projects is accountable for program management and delivery project delivery client relationship management and people leadership for the assigned programs.
KEY DUTIES & RESPONSIBILITIES
For the assigned programs:
Program Management & Delivery
- Accountable for program management and delivery.
- Plans client programs and assigns project management team members to projects within overall program.
- Identifies program risks and develops and implements mitigation and contingency plans.
- Oversees the development and implementation of project plans and budget and overall execution of project delivery and close-out requirements.
- Accountable for ensuring project management team delivers projects on-time within budget specification and scope and in compliant with all regulatory environmental health and safety requirements.
- Accountable for meeting key performance indicators/metrics for programs managed.
- Accountable for ensuring implementation of effective processes to support optimum project delivery.
- Provides input and contributes to strategic plans for programs managed.
Program Financial Management
- Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.
Client Relationship Management
- Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.
- Accountable for resolving escalated issues from project management team members managing client expectations and ensuring client satisfaction.
- Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.
People Leadership
- Accountable for employee-oriented activities including but not limited to employee engagement development and performance management hiring and retention compensation recommendations
- Other duties as assigned.
KNOWLEDGE AND SKILLS
- Community college diploma in architectural technology construction technology engineering technology; preferred
- At least 10 years of project management work experience
- Well-developed program management abilities
- Well-developed program budget and financial management abilities
- Well-developed program risk mitigation and management abilities
- Fully developed communication influence persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management level
- Skilled at managing client relationships with ability to manage client relationships with representatives at the senior management level
- A high degree of client service orientation
- Skilled at managing vendor relationships and performance
- People leadership abilities
- Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client
- Computer proficiency in MS Office applications in particular MS Project MS Excel MS Outlook along with ability to quickly learn new applications
Licenses and/or Professional Accreditation
One of the following an asset:
- Project Management Institute Accreditation.
- Program Management Professional Accreditation.
- LEED certification.
This is a regular full-time position with a salary range of $108068 - $135085per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education professional designations and performance related to this role.
Required Experience:
Director
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
