Patient Relations Representative

University Of Wisconsin Hospitals And Clinics Authority

Job Location:

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Work Schedule:
100% day shift working Monday Friday from 8:00 am 5:00 pm. This position is remote.

To be eligible to work remotely you must be in an approved remote work state for UW Health. Weve included a link below to view the full list of approved remote work states.

Approved Remote Work States Listing

Be part of something remarkable

Use your excellent customer service skills to serve as an initial contact for patients families visitors and staff.

We are seeking a Patient Relations Representative to:

Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff).
Manage grievances/complaints and other cases with low to moderate complexity.

At UW Health you will have:
An excellent benefits package including health and dental insurance paid time off retirement plans two-week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional financial and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends former colleagues or others to apply for open posted positions.

Qualifications

Associates Degree in Business Administration Human Resources Communications or Health Care related field Required
Bachelors Degree in Social Work Human Resources Business Administration Education or Health Care related field Preferred

Work Experience

6 months of experience in customer service handling service recovery and/or dispute resolution Required
1 year of patient contact health care related experience Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

Job Description

UW Hospital and Clinics benefits

Required Experience:

Unclear Seniority

DescriptionWork Schedule:100% day shift working Monday Friday from 8:00 am 5:00 pm. This position is remote.To be eligible to work remotely you must be in an approved remote work state for UW Health. Weve included a link below to view the full list of approved remote work states. Approved Remote W...