Corporate and Workplace Solutions, Workplace Experience On-Site Solutions Facilities, Associate, Mumbai

OUR IMPACT

On-Site Solutions is comprised of Facilities Document Management and Hospitality aiming to provide a comprehensive and excellent onsite workplace experience to our people and our clients. The Facilities include Property Management and Critical Systems Management ensure our properties and the critical MEP infrastructure are operated and maintained to the highest standards of reliability and efficiency to support business operations. The Hospitality supports delivery ofReception Conference Catering and Ground Transportation Services and to provide consistent client experience in Mumbai align to regional and global standards and operating protocols.The Document Management Group (DMG) supports delivery of Presentation Production Translation and Mail Services.

TEAM & ROLE OVERVIEW

Property Management is responsible for managing the day-to-day operation of the firms owned and leased real estate assets across addition to managing the operation of existing assets the team is also focused on enhancing workplace experience service delivery process development and reviewing architectural and FF&E design standards in support of new assets. The team works closely with the balance of On-Site Solutions Environmental and Social Governance (ESG) Real Estate Development and Planning teams to deliver solutions that maximize the efficiency and productivity of our people.

This position reports to the India Head of Property Management and will be responsiblefor management and oversite of the following:

• Responsible for all aspects of property management including budgeting sustainment maintenance cleaning client satisfaction and quality to ensue these are conducted in accordance with the lease and local statutory requirements. Work with CWS regional and global teams to establish and review property management functions and implement cost effective strategies to meet the firms business requirement.
• Ensure the critical MEP infrastructure supporting business operations is operated and maintained to the highest standards of reliability and efficiency and in accordance with the firms global engineering policies and procedures for office trading floors and data centers
  • Lead hard and soft services (MEP/HVAC preventive/corrective maintenance housekeeping utilities security mailroom).
  • Ensure statutory compliance asset uptime comfort standards and vendor performance.
• Provide requirements and guidelines for critical system design and operational provisions for all new construction expansion and reinstatement projects
• Be available 24/7/365 in the event of incidents or crises. Provide crisis management support to identify potential/immediate impacts restore operational capabilities and institute required safeguards
• Evaluating and communicate any risk with potential to impact facility operations resulting from external or internal events and ensure that appropriate resources and processes are utilized to mitigate risk of business interruption.
• Develop and maintain relationships with key client stakeholders at multiple levels within the organization. Interact with key stakeholders and clients on timely issue resolution and operational improvements.
  • Build and maintain relationships with stakeholders at multiple levels.
  • Partner with Workplace Experience to resolve issues and drive continuous improvement.
  • Execute daily readiness reviews across visitor conference café and facilities touchpoints.
  • Identify and communicate operational risks; coordinate mitigation to avoid business interruption.
• Collaborate across On-Site Solutions to enrich the workplace experience for facility occupants and guests by delivering a seamless operation that works at scale tailored to the location and individual.
• Manage the onsite vendors providing property management ensuring that all work is performed in accordance with the firms policies.
• Analyze contract provisions and requirements to ensure contracts are executed in accordance with outlined service level agreements.
  • Analyse and ensure contract execution per SLAs and compliance obligations.
  • Develop and manage annual operating and capital budgets for property management services.
  • Maintain documentation for audits statutory permits and certifications.
• Support in developing and managing the annual operations and capital budgets for all facilities relating to property management
• Hospitality management
  • Visitor management and Conference centre: Oversight end-to-end guest journey uphold hospitality standards and SLAs; optimize throughput and wait times while maintaining data privacy compliance.
• Vendor governance
  • Oversight of confirmation to firm policies SOPs and SLAs by onsite vendors
  • Participate and contribute in governance routines (MBR/QBR) audits and performance reviews.
• Contracts budgets and compliance
  • Analyse and ensure contract execution per SLAs and compliance obligations.
  • Develop and manage annual operating and capital budgets for property management services.
  • Maintain documentation for audits statutory permits and certifications.
• Design Projects and FF&E
  • Partner with Real Estate Development to define property management design and construction standards.
  • Represent Facilities in FF&E requirements for new builds and expansions.
  • Participate in planning design reviews and selection of sustainable FF&E assets.
• Risk and incident management
  • Evaluate risks from internal/external events; implement resilience measures.
  • Assist in managing critical incidents vendor escalations and post-incident reviews.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

Basic Qualifications

• Bachelors degree in engineering facilities/property management hospitality or related field.
• 5 years of experience in facilities/property/workplace operations including vendor management and multi-site coordination.
• Proven experience overseeing at least two of: visitor management conference centres café/food services facilities hard/soft services.
• Strong budgeting contract administration and SLA governance experience.
• Proficiency with CAFM/CMMS BMS visitor management systems room booking and AV/VC ecosystems.
• Data-driven mindset; ability to build and interpret operational dashboards and KPIs.
• Excellent stakeholder management communication and incident management skills.
• Strong vendor management and client engagement skills
• Innovative mindset that is acutely focused on improving the workplace experience
• Ability to write reports develop presentations and communicate concepts to management personnel is essential
• Proficient with the suite of Microsoft Office software
• Skilled in time management and the ability to prioritize tasks.
• Excellent critical thinking and problem-solving skills.

Preferred Qualifications

• Experience in banking/financial services or similarly regulated environments.
• Exposure to ESG programs sustainability metrics and waste reduction initiatives.
• Certifications: PMP/Prince2 IFMA IWFM LEED/WELL FSSAI awareness (for café oversight) or equivalent.

Skills and competencies

• Operational excellence and continuous improvement (RCA CAPA SOP development).
• Vendor performance management and commercial acumen.
• Risk assessment resilience planning and business continuity orientation.
• Customer-centric mindset; high standards of hospitality and service.
• Analytical skills with attention to detail and reporting rigor.

DIVISION DESCRIPTION:

Who We Are

Corporate and Workplace Solutions provides solutions supporting the operations of the firm tomaximize the efficiency and productivity of our services touch every single person at the firm right down to when our people flash their IDs to come into the building to the physical building to the chair theyre sitting in to when they go down to the cafeteria. The remit of our team is to make sure every single one of those things is done in a professional and safe manner where people feel very connected to the organization. We strive to build great work solutions and experiences.

How Were Organized

Corporate and Workplace Solutions includes the following pillars: Workplace Experience the Office of Global Security Regional Office Leadership and Chief Operating Officer which includes Campus and Building Experience Engineering.

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management Hospitality Operations Document Management and Ground Transportation) Events Client & Production Engineering Real Estate Strategy Real Estate Development and Capital Management.
• The Office of Global Security: Manages and implements arrangements for the protection of the firms personnel physical security fire safety and crisis management. Departments also include Risk and Health & Safety.
• Regional Office Leadership: Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO):Aligns division-wide functions to drive strategic cohesiveness consistency and efficiency. Departments include CWS Management and Campus and Building Experience Engineering - which provides enabling engineering solutions supporting real estate and facilities management on-site solutions safety and security and CWS data and analytics.