Customer & Commercial Planning Assistant

Role: Customer & Commercial Planning Assistant

Contract: 12 Months FTC / Secondment

Shift Pattern: Full Time

Location: Nottingham Support Office

Hours: 37.50

Recruitment Partner: Matthew Nelligan

About the role

The Customer & Commercial Planning team is offering an exciting opportunity to support the development of our customer-facing plans across Boots. This role plays a key part in delivering stretching commercial KPIs while ensuring the customer remains at the heart of every decision.

We are looking for a highly motivated detail-oriented and curious individual with strong Microsoft Office skills (Excel PowerPoint Teams and Outlook) who is eager to contribute to our Customer & Commercial processes. This role provides exposure across multiple business units and offers a unique opportunity to be involved in shaping strategies and in-year plans for the total retail business.

This role sits within the Customer and Commercial Planning team which is part of the wider Customer & Commercial Strategy function. This role reports into the Customer & Commercial Planning Manager and supports in maintaining all in-year commercial plans that deliver business goals with accuracy and consistency.

You will work closely with multiple stakeholders across Trading Business Units Marketing Commercial Operations and the Digital teams ensuring insight communication and collaboration flow effectively across the organisation. As a key point of coordination you play an integral role in the teams reputation connecting the dots across functions and communicating confidently with stakeholders at all levels.

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Key responsibilities

Own and maintain a range of Customer & Commercial Planning documents always ensuring accuracy version control and distribution

Work cross-functionally to gather required content holding teams to account to meet deadlines

Manage a 12-month meeting schedule for core forums ensuring precise diary coordination for stakeholders at all levels

Circulate key documents to relevant stakeholders and manage cascades from meetings to wider departments

Collaborate with retail colleagues to ensure insights are continually fed into planning processes

Support both the Commercial Planning and Go To Market teams with a range of administrative and coordination tasks that contribute to the wider business strategy and trading success

Use initiative to identify improvements streamline ways of working and proactively solve challenges

Build strong relationships across functions becoming a trusted point of contact

Maintain excellent inbox and workflow management to keep the team operating efficiently

Use Excel and PowerPoint to support reporting planning and communication of commercial priorities

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What youll need to have

Strong Microsoft Office skills including Excel PowerPoint Teams and Outlook

Excellent written and verbal communication skills with confidence communicating across all levels

Strong attention to detail with the ability to connect the dots and spot inconsistencies or opportunities

Ability to work at pace and meet firm deadlines in a fast-moving environment

A collaborative mindset and enjoyment of cross-functional working

Strong organisational and inbox-management skills

Proactive attitude with the ability to use initiative and support others

Relationship-building skills and confidence working with key stakeholders

A continuous improvement mindset always seeking ways to evolve and enhance processes

Enthusiasm for developing customer-focused commercial plans

Our benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.

Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.

Whats next

Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.