Sr. Solution Engineering
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Yesterday
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1 Vacancy
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Job Summary
Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.Interested to find out more about us Check out:
Cyaras Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Position Summary:
The Solutions Engineering Specialist is responsible for end-to-end ownership of Cyaras internal demo environments labs and POC workspaces. This role combines technical administration DevOps discipline release/change management telephony & AI infrastructure expertise and Solution Architectlevel understanding of Cyaras platform.
The ideal candidate is deeply technical self-driven meticulous with environment hygiene and passionate about enabling world-class demos and customer proof-of-concepts. This role works closely with Sales Architects Product Engineering and Sales Enablement teams to ensure our demo assets remain current performant and compelling for customers across the globe.
Key Responsibilities:
- Environment Management & Administration:
- Own the full lifecycle of Cyara demo environments (setup configuration updates maintenance and retirement).
- Manage release deployments and apply platform updates patches hotfixes and new feature enablement.
- Maintain data hygiene across environments including:
- Test data cleansing
- Synthetic data generation
- AI training asset updates
- Telephony and routing data refresh
- Ensure environment uptime performance reliability and security compliance.
- Implement monitoring alerting and logging for key demo systems and connectors.
DevOps Telephony and Platform Operations
- Manage integrations across CCaaS telephony SIP trunks CPaaS and cloud services used in demos/POCs.
- Troubleshoot platform network routing or telephony issues across end-to-end CX flows.
- Support CI/CD pipelines for demo automation and environment refresh cycles.
- Maintain configuration scripts templates and automation tools for scalable environment management.
Demo & POC Support (Solution Architect Level)
- Understand Cyaras full product suiteTransform Analyze Monitor Optimize Agentic AI and support custom demo creation.
- Build tailored demo workflows test cases dashboards and CX visualizations for specific industries and use cases.
- Assist Sales Architects during customer POCs with environment setup data preparation onboarding and troubleshooting.
- Collaborate with Product and Engineering teams to validate new features functionality and integrations before production or demo use.
Cross-Functional Collaboration
- Work hand-in-hand with Sales Architects globally to understand demo needs and create reusable assets.
- Partner with Product Marketing to update demo stories and align technical capabilities with market messaging.
- Coordinate with Engineering for visibility into releases product changes and backward compatibility.
- Document environment configurations processes and best practices for internal teams.
Technical Expertise
- 5-10 years of experience in Solutions Engineering Technical Support DevOps or System Administration roles.
- Hands-on experience with telephony systems SIP CPaaS IVR routing UCaaS or CCaaS solutions (e.g. Genesys Cloud NICE CXone Amazon Connect Five9 Twilio).
- Solid understanding of AI system workflows including prompt engineering concepts AI data training sets analytics pipelines or LLM-based applications.
- Strong DevOps capabilities:
- CI/CD
- XML/YAML/JSON configuration
- Automation scripting (Python or Adaptable Language)
- Cloud infrastructure basics (AWS/Azure/GCP)
Solution Architecture & Demo Skills
- Ability to design and deliver tailored demos or proof-of-concept workflows.
- Strong understanding of customer experience testing monitoring and automation concepts.
- Familiarity with API integrations webhooks and enterprise IT architecture.
Environment & Release Management
- Experience managing multi-tier applications releases and updates in a controlled environment.
- Proficiency with configuration management versioning and rollback strategies.
- Strong troubleshooting skills across network telephony and application layers.
Soft Skills
- Excellent written and verbal communication skills (English).
- Highly organized detail-oriented and able to manage multiple parallel priorities.
- Strong collaborator with a proactive problem-solving mindset.
- Ability to work in a fast-paced global cross-functional environment
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Elevate your customer experience strategy with our AI-led CX transformation platform. Explore the future of customer experience innovation.
