Senior Service Marketing Consultant Contracts

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As a Senior Service Marketing Consultant - Contracts you will be accountable for all aspects of customer and Cat Dealer contracts for the Job Site Solutions (JSS) organization. As a vital part of Caterpillars services growth targets JSS is establishing outcome-based agreements that provide a differentiated customer experience. An important aspect of that differentiated experience is prompt accurate and high-quality legal agreements. This role is all about teamwork communication cross-functional collaboration and process improvement.

Why This Role Is Exciting:

Youll be stepping into a space where innovation isnt just welcomed its required. JSS has recently invested in Caterpillar-leading IT tools and processes to improve our capabilities and capacity in the contracts area. This role will have the freedom and responsibility to scale these improvements. If you are motivated by helping others excel in a dynamic environment this role will feel like home.

What you will do:

• Collaborate with the JSS pricing team and commercial organization to draft high-quality legal agreements for customers and Cat Dealers

• Engage Cat process partners (Cat Financial Legal Business Resources etc) to ensure contracts are accurate and meet enterprise policies and procedures

• Scope and execute capability and capacity improvements into the Salesforce-based JSS Contract Drafting Tool

• Gather JSS fleet manager feedback and translate into contract enhancements and improvements

What skills you will have:

Customer Focus Demonstrates strong direct customer and Cat Dealerfacing experience leveraging those interactions to understand needs and support aligned marketing strategies. Skilled in anticipating expectations and ensuring solutions reflect customer priorities.

Service Excellence Applies customer service concepts and techniques to consistently meet or exceed expectations in both direct and indirect interactions. Demonstrates the ability to resolve issues effectively while maintaining a high standard of service.

Effective Communications Shows a strong understanding of communication tools and techniques applying them to clearly transmit and interpret ideas across diverse audiences. Skilled in adapting messaging to ensure alignment and shared understanding.

Problem Solving Applies proven approaches and tools to recognize anticipate and resolve organizational or process challenges. Demonstrates the ability to evaluate alternatives and recommend effective datasupported solutions.

Relationship Management Demonstrates knowledge of relationshipmanagement techniques to build and maintain productive working relationships with clients vendors and peers. Skilled in fostering collaboration and addressing concerns proactively.

Strategic Thinking Applies bigpicture thinking to connect daily work with organizational priorities and longterm goals. Demonstrates the ability to assess trends identify key success factors and recommend direction that supports strategic outcomes.

Top candidates will also have:

• Bachelors degree or equivalent industry experience.

• Experience with commercial contracts

• High business acumen and understanding of Caterpillar and Cat Dealer products services and capabilities

• Experience with Salesforce

• Process improvement experience or project-based work (NPI systems design etc)

Additional Information:

The primary work location for this role is Peoria IL with a requirement to work on-site full-time at a Caterpillar facility.

Domestic relocation assistance is available.

This position will require up to 10% travel.

Visa sponsorship international assignments or payroll transfers are not available for this role.

Posting date: 02/16/2026 - 03/02/2026

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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