Head of Workplace Services

• Employment Type: full time continuingrole as Head of Workplace Services UNSW IT
• Excellent salary package available
• Location:Kensington campus in NSW(Hybrid Flexible Working)2-3 days in the office

About UNSW:

UNSWisntlike other large organisation with a diverse and talented community; a community doing extraordinary things. Together we are driven to be thoughtful practical and purposeful in all we do. Taking this combined approach is what makes our work reasonwereone of the top 50 universities in the worldandamember ofAustraliasprestigious Group of you want acareer where you can thrive be challenged and do meaningful workyourein the right place.

The Head of Workplace Technology & Services leads UNSWs workplace and academic enablement technology environment ensuring that students educators researchers and staff have access to modern connected and high-performing digital tools and experiences.

This role drives the strategy design and delivery of technology products and services that underpin the universitys teaching research and administrative functions including collaboration platforms hybrid teaching technologies research support environments and digital campus experiences.

Operating within a product-led service-oriented model this role ensures workplace technologies continuously evolve to meet user needs through innovation automation andhumancentreddesign.

This role reports to the Director Customer Service and has direct reports.

Specific accountabilities for this role include:

• Influence and lead the creation of strategies policiesstandardsand practices to ensure compliance between UNSW strategies technology strategies and enterprise transformation activities.
• Lead a portfolio of workplace technology products and services including digital collaborationlearningand teaching technologies research computing support and multimedia services.
• Drive the transition toward a product-ledexperience-driven service model that integrates agile delivery UX design and data-informed decision-making.
• Ensure that workplace teaching and research technologies are reliable secure and continuallyoptimisedfor performance and accessibility.
• Partner with faculties schools and researchcentresto co-design digital solutions that enhancethe studentexperience enable teaching innovation and accelerate research outcomes.
• Foster strategic partnerships with technology vendors and higher education networks toidentifyemerging opportunities and innovations.
• Champion automation sustainability and inclusivity in technology design and delivery.
• Lead and develop a high-performing multidisciplinary team that embodies UNSWs values of collaboration integrity innovation and respect.
• Monitorprioritiseand guideUNSW leadership onmarket and environmental trends businessstrategiesandobjectives andidentifythe business benefits of alternative strategies.
• Develop and lead the presentation of business cases for high-levelinitiatives andprioritiseto progress opportunities to invest more broadly for greater business benefit.
• Provide expert specialist advice todrivetransformation programs providing strategy and services to support the resolution of conflicting demands and/or designs and initiatives that continue to mature this capability
• Create and champion a safe workingenvironmentandproactivelyidentifyand escalate potential risks and ensure security is appropriately addressed. Contribute to the development of risk management plans establishment of riskcontrolsand performance of risk mitigation activities.
• Align with and activelydemonstratetheCode of Conduct and Values
• Ensure hazards andriskspsychosocial and physical areidentifiedand controlled for tasks projects and activities that pose a health and safety risk within your area of responsibility.

Who you are:

• Tertiary qualifications in a relevant field or equivalent service experience in large scale multi- businessunit technology environment.
• Extensive experience and knowledge of contemporary workplace technologies used ina researchand teachinguniversity.
• Demonstrated ability tocultivate andleveragesector&industry relationships toensureclass leadingsolutionsservicesand value.
• Superior level of workplace servicedeliveryand Audio-visual technology knowledge understanding of future trends and the general technical landscape.
• Bring a focus of continuously improving service quality and customer experience across all faculties and schools in the provision of specialist support.
• Experiencedrivea product centric approach to IT services.
• Demonstrated experience leadingworkplaceproductand servicestrategy developmentengineering and deliveryacross a multi-disciplinary multi-site multi-country environment.
• Ability to develop and lead the implementation of robust digital strategies to deliver business outcomes and experience with driving technology change.
• Strong analytical skills effective businessplanningand budgeting skills withdemonstratedexperience in strategic and operational planning.
• Strong leadership and people management skills withsignificant experiencein building effective / high performanceteamsensuringappropriatedevelopmentand retention ofstaff.
• Versatile results-oriented with a continuousimprovementfocus and ability to influence outcomes with both senior leaders and other stakeholders throughout theorganisation.
• Demonstrates creativityinnovationand ethical thinking in applying solutions for the benefit of the customer/stakeholder.
• Strong interpersonalcommunicationand negotiation skills.
• Able to develop effective relationships and influence key stakeholders at all levels in theorganisation
• An understanding of and commitment to UNSWs aimsobjectivesand values in action together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Benefits and Culture:

• Flexible Working Options (work from home flexible hoursetc)

• Career development opportunities

• 17% Superannuation contributions andadditionalleave loading payments

• Additional 3 days of leave over Christmas period

• Discounts and entitlements (retail education fitness)

For further details on the benefits please visit to Apply: please apply through the portal we would like you tosubmita full application including resume and addressing the who you are section.

Applications close: Thursday March 5th at 11.30pm

Pre-Employment Checks
Aligned with UNSWs focus on cultivating a workplace defined by safety ethical conduct and strong integrity preferred candidates willbe requiredtoparticipatein a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the followingchecks:-

• National and International Criminal history checks

• Entitlement to work and ID checks

• Working With Children Checks

• Completion of a Gender-Based Violence Prevention Declaration

• Verification of relevant qualifications

• Verification of relevant professional membership

• Employment history and reference checks

• Financial responsibilityassessments/checks.

• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Get in Touch:

Jen MacLachlan

Talent Acquisition Partner UNSW IT

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplaceadjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not toproceedwith any appointment.