ITSM Specialist
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
NEC is a leading global software and solutions technology business. With over 120 years of innovation globally and 50 years here in Australia NEC has helped future-proof organisations in a dynamic and fast changing business environment driving growth and efficiencies through smart technology solutions manage risk solve workforce issues and help businesses improve their customer and employee experience. Working with government agencies and private enterprises NEC streamlines and simplifies the complex technology requirements working in areas including health transport construction manufacturing emergency services corrections law enforcement and many more.
We are currently looking for a number of ITSM Specialists to join our team as we embark on a major program of work for a key government client.
Roles will commence in January and February 2026.
The ITSM Specialists will be responsible fordesigningimplementing managing and optimising IT Service Management processes within the organisation. This role focuses on continuous improvement and the alignment of services to evolving business needs ensuring successful service transition into BAU and ongoing efficient delivery. The specialist willleveragecurrent and emerging ITIL frameworks and best practices to enhance service delivery and will collaborate with cross-functional teams to drive service management excellence.
The team will be responsible for the implementation and management of ITIL processes such as Incident Management ChangeEnablement Release and Deployment Knowledge and Service Request Problem ManagementService Configuration Management Monitoring and Event Management IT Asset Management and Service Continuity amongst others.
Key Accountabilities
- Act as thecentral pointof communication for all stakeholders including customer accounts support teams and executive management during the transition phase of services to Business as Usual (BAU).
- Lead the delivery and improvement of ITIL processes focusing on the identification and realisation of value enhancement opportunities while supporting cost containment and actively seeking potential cost-saving opportunities across Operations.
- Lead and manage continual service improvement efforts by regularly reviewing service performance andidentifyingopportunities for optimisation. Develop action plans for service enhancements and work with relevant stakeholders to implement changes that improve quality efficiency and customer satisfaction.
- Ensure compliance and adherence to established ITSM processes promoting best practices and process improvement initiatives to enhance service reliability and efficiency.
- Facilitate governance forums for risk managementidentifying communicating and managing risks associated with service delivery and operations effectively.
Key Skills and Experience
- 5 plus years of experience in IT Service Management roles with a focus on implementing and managing ITIL practices across service lifecycles.
- Possess a deep practical understanding of Industry Best Practices in ITIL including Service Transition Continual Service Improvement and Service Design.
- Proven experience with any of the following ITIL Processes: Incident Change Release and Deployment Knowledge and Service Request ProblemService Configuration Monitoring and Event IT Asset and Service Continuity
- Demonstrated ability to build and nurture partnerships with internal and external stakeholders cultivating trust communication and collaboration in the delivery of IT services and resources.
- Strong negotiation skills with proven experience working effectively with operational groups and customers to align service delivery with business needs and expectations.
- Previousexperience working with managed services suppliers ensuring that vendor interactions align with organisational service standards and performance expectations.
- AGSVA Baseline Clearance or above required.
- ITIL V4Foundation
- ITIL V4 Master Certification highly regarded
About Us
At NEC we are committed to social values of safety security fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. Our staff enjoy volunteering continuous learning and development flexible work options 12 weeks paid parental leave NEC Partner Product Discounts access to great retail discounts health and wellbeing programs and much more.
Please apply now.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
NEC Group under the Solution for Society principle delivers safety, security, fairness and efficiency to our society with our partners around the globe.
