Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES:
-Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances DOT Standards rules and regulations. Instruct bus operation team about approved airport transportation routes policies and procedures.

-Oversee the professional development of staff to support their overall engagement development and goal achievement. Ensure all personnel have proper training and tools to perform their duties efficiently and effectively. Deliver employee performance reviews by established dates.

-Formulate comprehensive and concise instructions/procedures in both oral and written form. Create and update policies and procedures and make recommendations for improvements in efficiency safety and customer service.

-Utilize the Fleet Management System to monitor bus locations track driver performance and analyze operational data. Ensure the system is used effectively to optimize routes and improve overall efficiency.

-Monitor and report on key performance indicators safety incidents vehicle utilization customer satisfaction driver safety scorecard and driver performance scorecard. Use metrics to drive continuous improvement and operational excellence. Monitoring drivers performance for driver of the month.

-Respond to and participate in airport emergencies and irregular operations establish priorities and make timely decisions under stressful conditions to emergencies and incidents of various size scope and scale. Take charge until relieved by a higher authority. Coordinate and assist the Landside Operation Manager response efforts in emergencies irregular operations and incident recovery. Serve as Section Chief in the Airport Emergency Operations Center in the absence of the Landside Operations Manager. Ensures that response follows Airport Emergency Plan (AEP) and standard operating procedures and follow the National Incident Command Systems (NIMS) protocols. React quickly calmly and exercises independent judgement and initiative to protect persons property and ensure compliance.

-Direct and coordinate the customer service efforts of internal and external support agencies during periods of irregular operations. Conduct and participate in required emergency response training and exercises related to airport operations emergencies and security.

-Coordinate with HR on employee related issues including but not limited to hiring time keeping reprimands training and separations. Approve performance reviews for all Shuttle Bus Drivers Shuttle Bus Fuelers and Dispatchers as well as Bus Operations Supervisors.

-Ensure the needs of tenants stakeholders and the public are being met. Collaborate with Maintenance Engineering and Facilities to ensure the continuity of airport operations and passenger enhancement. Participate in planning activities development design review construction and ensure transition from construction to operation and maintenance. Ensuring all Planning Engineering and Facilities activities are in alignment with landside operations and passenger needs identify hazards and implement mitigation strategies.

-Coordinate with Fleet Maintenance for shuttle bus status work orders system maintenance shuttle bus maintenance and complete inspections of work to ensure compliance and address safety hazards.

-Respond to and investigate vehicle accidents and injuries to include pulling cameras footage from buses and reviewing its contents. Complete associated paperwork in accordance with policies and procedures. Participate in the Accident Review process when necessary. Transport employees for drug testing in accordance with Aviation Department and City policies and procedures. Communicate updates when needed.

-Execute time keeping processes such as entering adjusting and approving time vacations overtime creation of schedules and shift bids. Answer and document calls from drivers and customers and provide them with relevant information. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. Follow-up with Management staff in accordance with policies and procedures. Monitor attendance and conduct disciplinary actions as necessary.

-Hiring of Bus Operations Supervisor and engagement in hiring of Shuttle Bus Drivers Fuelers and Dispatchers. Select applicants and conduct interviews in conjunction with Talent Acquisition.

-Assist passengers and work in public areas during irregular operations such as inclement weather holidays special events and airport emergencies. increase bussing operations and services as deemed necessary.

-Assists Landside Operations Manager with 24/7/365 administrative responsibilities and follows the directives of the Landside Operations Manager. Serves as interim manager in the absence of the Landside Operations Manager. Serve as a back-up for Assistant Landside Operations Manager-Parking and Ground Transportation and Landside Operations Supervisor-Bus Operations as required to maintain an efficient operation.

-Other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
-Thorough knowledge of fleet management and commercial driver rules regulations policies and procedures.
-Ability to safely drive any of the shuttle bus models and train others to do the same.
-Ability to plan and organize the work of support staff.
-Ability to analyze problems and make effective decisions.
-Ability to deal tactfully and courteously with the public represent the airport in a positive professional manner and establish and maintain effective working relationships with co-workers tenants and contractors.
-Ability to communicate effectively orally and in writing and complete related paperwork.
-Ability to lead and provide clear directives.
-Ability to create and work as part of a cohesive team
-Ability to understand driver scorecard and other relevant metrics.
-Ability to respond calmly and effectively in emergencies and effectively manage sensitive and tense situations.
-Ability to demonstrate initiative creativity and innovative thinking in a rapidly changing work environment.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent and 9 years of related experience

OR

Associates degree and 7 years of related experience

OR

Bachelors Degree and 5 years related experience

OR

Masters degree and 3 years related experience

PREFERRED QUALIFICATIONS:

-Experience managing large work groups of 50 employees

-Holds a Commercial Drivers License A or B Class with passenger endorsement

-Solid experience in employee relations

REQUIRED LICENSES OR CERTIFICATIONS:

-Ability to obtain Commercial Drivers License A or B with Passenger Endorsement within 12-month of employment

SUPERVISORY RESPONSIBILITIES:
-Supervise and direct the work of the Bus Operations Supervisors Dispatchers Shuttle Bus Fuelers and Shuttlebus Drivers

ADA AND OTHER REQUIREMENTS:
Positions in this class typically require sitting standing walking bending pulling and pushing.

Physical Requirements:
-Essential and marginal functions may require maintaining physical condition necessary for sitting standing driving climbing or walking pushing and pulling up to 50 lbs.
-Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing pulling talking hearing seeing and repetitive motions.
-Light to moderate lifting when performing tasks.
-To comply with bus manufacturer specifications a candidates weight may not exceed 350 pounds.
-Must be able to pass the City of Charlotte pre-employment physically.
Sensory Requirements:
-Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
-Ability to operate in an environment with frequent interruptions.
-Comprehend written information in work related documents.
-Ability to hear understand and distinguish speech.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.