Group Benefits Plan Design Quality Senior Analyst
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
The GB Plan Design Quality Senior Analyst ensures adherence of client transaction and services to all defined processes and client service standards and requirements.
Position Responsibilities:
Conducts full quality review on the logs and tasks completed by the Plan Design installation administrators and communicates findings that management and team can understand.
Identify areas of improvement in installation administrators performance through trending and analysis.
Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations.
Inform the team of changes in policies and processes.
Initiate process improvements to effectively align teams capabilities with current and future need.
Conduct calibration sessions to ensure uniformity of understanding.
Recommend and facilitate training programs necessary to drive performance improvement and to new Quality Analyst.
Provide post-training/nesting support to new QAs such as but not limited to auditors review peer audit question support root cause and trending analysis.
Assist Team Leader on rework investigation and help in formulating ideas/initiatives to reduce rework.
Support SOX SOC audit activities where required
Required Qualifications:
Knowledge in MS Office Applications (Word Excel PowerPoint)
Strong technical analytical organizational and problem-solving skills
High level of accuracy attention to detail and ability to exercise flexibility and judgement.
Must know how to conduct root cause analysis for error trending report.
Include but are not be limited to:
Open internally to GB Plan Design Teams only
Candidate must meet or exceed job expectations in current role
Must be expert on GB Plan Design processes
Bilingual in French and English preferred
Knowledge of GB systems such as:
Manuconnect Traditional and Admin Advantage setups
CPM
Navigator II
Clients II
ESC
MedOne
Pre-screening/QC-10%
Documents
Webpak
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Waterloo OntarioWorking Arrangement
Salary range is expected to be between
$51975.00 CAD - $86625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Senior IC
Key Skills
- Laboratory Experience
- ELISA
- IVR
- Analytical Chemistry
- Performance Testing
- Quality Assurance
- Spectroscopy
- Quality Control
- Quality Management
- cGMP
- Laboratory Techniques
- Western Blot
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
