Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
As Assistant Spa Director at our Carmel location you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team drive retail and rebooking performance and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years.
This is not a shift manager role. This is a leadership position with clear accountability measurable outcomes and a direct path to Spa Director for the right person.
WHAT YOU WILL DO
- Own the guest experience at our Carmel location: ambiance service standards team presentation and every touchpoint from greeting to goodbye
- Coach and develop the front desk team on retail sales rebooking upselling and guest engagement
- Drive measurable results: 18% retail-to-service ratio 30% rebooking rate 90% mystery shop scores
- Lead team huddles conduct 1-on-1 coaching sessions and build a culture where your team holds each other to a high standard
- Manage front desk scheduling booking accuracy and appointment book optimization
- Respond to guest feedback and reviews within 24 hours
- Present guest experience data in weekly leadership meetings with recommendations not just numbers
WHAT WE ARE LOOKING FOR
- 2-4 years managing a team of 5 in luxury hospitality (boutique hotels upscale restaurants premium retail high-end wellness)
- Someone who has coached team members to improve not just hit their own numbers
- A track record of improving guest satisfaction retention or sales metrics
- Comfort with data and reporting; you can read a sales report and know what to do next
- A leader who shows up pays attention to the details and leads with genuine care for their team and guests
- Must be available weekends and select holidays
- Must be located in or willing to relocate to the Indianapolis area
TO APPLY
Send your resume and a brief cover letter to
In your cover letter we would like to hear about:
1. A specific time you improved a guest experience metric or team performance number (what was it what did you do what happened)
2. How you have coached someone who was underperforming to get better
3. What luxury hospitality means to you in your own words
We are filling this role quickly. Do not wait.
Compensación: $50000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza color religión sexo origen nacional estado de discapacidad estado de veterano protegido o cualquier otra característica protegida por la ley.
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Required Experience:
Director
Benefits:Dental insuranceHealth insurancePaid time offVision insuranceAs Assistant Spa Director at our Carmel location you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front...
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
As Assistant Spa Director at our Carmel location you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team drive retail and rebooking performance and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years.
This is not a shift manager role. This is a leadership position with clear accountability measurable outcomes and a direct path to Spa Director for the right person.
WHAT YOU WILL DO
- Own the guest experience at our Carmel location: ambiance service standards team presentation and every touchpoint from greeting to goodbye
- Coach and develop the front desk team on retail sales rebooking upselling and guest engagement
- Drive measurable results: 18% retail-to-service ratio 30% rebooking rate 90% mystery shop scores
- Lead team huddles conduct 1-on-1 coaching sessions and build a culture where your team holds each other to a high standard
- Manage front desk scheduling booking accuracy and appointment book optimization
- Respond to guest feedback and reviews within 24 hours
- Present guest experience data in weekly leadership meetings with recommendations not just numbers
WHAT WE ARE LOOKING FOR
- 2-4 years managing a team of 5 in luxury hospitality (boutique hotels upscale restaurants premium retail high-end wellness)
- Someone who has coached team members to improve not just hit their own numbers
- A track record of improving guest satisfaction retention or sales metrics
- Comfort with data and reporting; you can read a sales report and know what to do next
- A leader who shows up pays attention to the details and leads with genuine care for their team and guests
- Must be available weekends and select holidays
- Must be located in or willing to relocate to the Indianapolis area
TO APPLY
Send your resume and a brief cover letter to
In your cover letter we would like to hear about:
1. A specific time you improved a guest experience metric or team performance number (what was it what did you do what happened)
2. How you have coached someone who was underperforming to get better
3. What luxury hospitality means to you in your own words
We are filling this role quickly. Do not wait.
Compensación: $50000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza color religión sexo origen nacional estado de discapacidad estado de veterano protegido o cualquier otra característica protegida por la ley.
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Required Experience:
Director
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Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
