Service Advisor Main Line Austin Subaru
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Job Location:
Austin, TX - USA
Monthly Salary:
$ 80 - 150
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Being an Austin Subaru Service Advisor provides you with the opportunity to be a part of a thriving engaging and positive atmosphere. As an advisor you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. This role will require you to maintain an organized process while satisfying multiple customers clearly communicating managing priorities and following up resulting in satisfied and loyal customers. Our departments core values: Integrity Mentorship Passion Accountability Courage and Teamwork.
Responsibilities include but are not limited to:
Provide Truly Exceptional Service leading to customer loyalty
Follow Up with all pending clients regularly
Communicate with all team members necessary to assure successful and timely completion of promised work
Prepare for appointments to create a speedy and pleasant experience
Perform a professional video walk around and thoroughly record clients concerns
Provide value in our services leading to customer participation in current suggested services and future maintenances
Produce repair orders using the 3 Cs. (Concern Cause Corrections)
Perform professional deliveries
Maintain a high level of Customer Satisfaction
Assist clients as they desire by learning Subaru product knowledge warranty data and maintenance requirements
Complete required manufacturer training requirements
Accountability:
Net Promoter Score
Owner Loyalty Program (OLP) Scores
Sales Goals
Some Requirements:
Must have held a valid drivers license for at least 1 year
Must be at least 18 years of age to be considered
Organizes effectively to achieve greater results (make order out of chaos)
High School diploma or equivalent
Proven ability to perform with accuracy thoroughness and orderliness
Sales experience required
Ability to effectively communicate with co-workers
Proven ability to provide a truly exceptional customer service experience
Ability to achieve and surpass goals
Ability to successfully handle multiple demands in a calm and professional manner
Demonstrate a high level of technical competence
Hours:
10 hour shifts 5 days a week
Compensation:
Training Pay: $20 per hour for 2 pay periods up to 30 days.
After Training: Commission with bonus opportunities
Expected Salary of $80K - $150K
CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
We do what we say were going to do
We encourage and support each other
Were committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7 years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Discounts on Collision Repair Parts and Service
Bi-Weekly Pay Periods Paid on Fridays
Holidays: Thanksgiving Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Why work with Austin Subaru?If you have the drive and desire to build your career with a successful, innovative company then you are in the right place. We prov...
