Customer Experience Program Coordinator (Hybrid- Austin, TX)

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Customer Experience Program Coordinator

Location: Austin TX (Hybrid)

Compensation: Competitive base benefits

Reports to: VP of Customer Experience

The Customer Experience Program Coordinator supports customer experience initiatives by providing coordination documentation and operational support while also owning defined administrative responsibilities related to AB488 compliance.

This role is execution-focused and designed to support cross-functional CX programs without owning strategy delivery accountability or executive decision-making. Strategic CX definition and outcomes remain owned by the VP of Customer Experience.

What Youll Do:

Customer Experience Program Support (Approximately 5060%)

Support cross-functional customer experience initiatives including ESOM through coordination and follow-through
Maintain documentation trackers and action items related to CX initiatives
Prepare materials and inputs for CX reviews updates and meetings
Gather and organize information and inputs from internal teams
Identify gaps risks or misalignment and escalate appropriately
Coordinate meetings agendas and follow-ups as needed

AB488 Compliance & Restricted Account Administration (Approximately 4050%)

Own weekly administration of the AB488 restricted accounts list including:managing additions and removals based on established criteriavalidating updates with relevant internal teamsensuring updates are accurate and completed on a consistent cadence
Maintain documentation and audit trails related to restricted account changes
Coordinate with Legal Compliance Operations and Support teams as needed
Escalate discrepancies questions or potential risks promptly

What Youll Bring:

13 years of experience in program coordination operations customer experience or a related role
Strong organizational and documentation skills
Comfort managing recurring administrative tasks on a weekly cadence
Clear written and verbal communication skills
Ability to follow defined processes and escalate issues appropriately

What Drives Us:

AtTogetherwork we exist to help community-driven organizations grow and thrive by creating better experiences for the people they serve. As part of our team you will contribute to our TW28 vision by living our core values:

Obsess over our customers

Own it. Together

Move fast with purpose

These values guide how we work support one another and build a strong connected cultureboth globally and here in Austin.

Excited about this role but dont meet every single requirementStudies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program including:

Medical dental and vision insurance options
100% Employer paid short/long term disability
Basic Life
401K option with 100% company match
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Culture that values work/life balance and celebrates successes

Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race color religion gender gender identity sex sexual orientation disability veteran status age ethnic or national origin or any other basis protected by all local state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations camps unions fraternities & sororities gyms dance studios religious congregations pet services and more.

Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individuals judgment problem-solving approach and communication.

CCPA Disclosure Notice: Click Here

Required Experience:

Customer Experience Program Coordinator Location: Austin TX (Hybrid)Compensation: Competitive base benefitsReports to: VP of Customer ExperienceThe Customer Experience Program Coordinator supports customer experience initiatives by providing coordination documentation and operational support while ...