Technical Support Officer Support & Performance

Job Title:Technical Support Officer - Support & Performance Team
Salary: 33531 - 38052 per annum
Grade:D
Contract Type:Permanent
Working Hours:37 hours per week

We are seeking a Technical Support Officer sitting within the Support and Performance Team Place Directorate. The main purpose of the role is to support Thurrock Councils Place service via our Support and Performance Services Department.

Main Responsibilities:

• Provide administrative and technical support across Development Management Building Control and Land Charges ensuring compliance with relevant legislation and council procedures.
• Oversee the registration validation and digital management of planning and building control applications ensuring compliance with national and local requirements.
• Provide first-line support (supervision) and guidance to team members including training on systems procedures and relevant legislation.
• Monitor team performance and contribute to service improvement by maintaining accurate records tracking KPIs and reporting outcomes.
• Liaise with internal departments external stakeholders and the public to resolve enquiries and ensure high-quality customer service.
• Support the maintenance of accurate records and filing systems (both paper and digital) including data input and extraction using various IT systems.
• Represent the team at meetings and briefings providing feedback and ensuring actions are followed up appropriately.
• Work flexibly and adaptively

Key Skills and Experience:

You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.

The service operates from 8:00am to 17:00pm Monday to Friday

DBS Check: A DBS Check is not required for this post.

Benefits of Working with Us

At Thurrock Council we value our employees and offer a comprehensive benefits package including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employeeassistanceprogramme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Closing Date (Redeployment Only):19th February 2026

Closing Date: 8th March 2026

Interview Date: To Be Confirmed

Additional Information

Please contact Ella Hay - Team Leader via email if you have any questions at

To view the Job Profile and Person Specification please follow the link below: