Call Handler Emergency Duty Team (9936)

Norwich - UK

Yearly Salary: £ 26403 - 28142

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Call Handler 9936 Permanent Contract 12 hours per week 26403 to 28142 per annum pro rata (Scale E) County Hall Norwich

We have a vacancy for a Call Handler in our Social Work Emergency Duty Team. The role is for12 hours per week covering weekends Bank Holidays and evenings.

We have an exciting opportunity to appoint a call handler within the Emergency Duty Team. The call handler is a responsible for taking calls on behalf of Norfolk County Council for social care emergencies out of hours. We are looking for a highly focused and organised individual will need to remain calm and take key information from callers who require emergency social care out of hours.

To succeed in this role you must have previous experience in customer service excellent IT skills be comfortable to work as part of a team and have the skills and confidence to work independently.

EDT come under the management Adult Social Services but works closely with Childrens Services and other key partner agencies such as the Police & Health services. EDTs main objective is to provide a service to people who require an emergency social care response outside usual working hours.

The team are based at County Hall and we anticipate that working remotely will continue to be a key feature of this role and you must have excellent broadband coverage. However the successful candidate will also be required to work from County Hall at times.

This position is permanent and will cover evenings weekends and bank holidays on a shift basis.

Shifts will vary: Core hours are as follows. Evening shifts start at 17:00hrs until 22:00hrs Monday to Thursday Friday 16:30/22:00 and weekend shift hours are varied between 09:00/ 22:00.

Interviews will take place via video technology or in person where you will have the opportunity to discuss the working arrangements.

For further information about this position please contact Jo Felgate at or

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time part time remote and hybrid working dependent on your job role and business need.
Financial benefits such as:
- Norfolk Rewardsour employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together make the most of our workspaces enjoy a healthy work-life balance and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work with hybrid working a key feature formany roles. Our technology platform and equipment are first class enabling you to connect and collaborate remotely.

Before you apply we recommend reading the full Job Description and Person Specificationto help you demonstrate how you meet the criteria.

You can find information on ourTerms and Conditionshere.

Already a Norfolk County Council employee See and apply for all internal and external vacancies viamyOracleusing your @ or @ email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 24 February 2026

All other applicants closing date: 03 March 2026

DescriptionCall Handler 9936 Permanent Contract 12 hours per week 26403 to 28142 per annum pro rata (Scale E) County Hall NorwichWe have a vacancy for a Call Handler in our Social Work Emergency Duty Team. The role is for12 hours per week covering weekends Bank Holidays and evenings.We have an e...