MIS lead
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Objective
The Control & MIS Lead will be responsible for managing end-to-end MIS controls governance and performance reporting for the Collections function. The role ensures data accuracy operational discipline regulatory compliance and actionable insights to drive collection efficiency across all stages (early mid late legal).
The Control & MIS Lead will be responsible for managing end-to-end MIS controls governance and performance reporting for the Collections function. The role ensures data accuracy operational discipline regulatory compliance and actionable insights to drive collection efficiency across all stages (early mid late legal).
Key Responsibilities
MIS & Reporting
Own daily weekly and monthly MIS for Collections (bucket-wise product-wise channel-wise).
Design and maintain dashboards covering:
Delinquency trends
Roll rates & flow rates
Collection efficiency
PTP performance
Agency/vendor performance
Ensure timely and accurate reporting to senior management and stakeholders.
Controls & Governance
Establish and monitor control frameworks for collections processes.
Track adherence to collection policies SOPs and regulatory guidelines.
Identify data gaps process deviations and control breaches; drive corrective actions.
Support internal and external audits with data analysis and documentation.
Data Management & Quality
Act as single point of accountability for collections data integrity.
Reconcile data between source systems (LMS CRM agency systems).
Automate MIS processes to reduce manual errors and TAT.
Ensure version control and documentation of MIS logic and definitions.
Performance Monitoring & Insights
Analyze trends in delinquency recovery bounce and write-offs.
Provide actionable insights to improve productivity of field telecalling and digital channels.
Track incentive metrics and productivity KPIs for in-house and outsourced teams.
Support strategy teams with data for pilot analysis and policy changes.
Stakeholder Management
Work closely with Collections Risk Finance IT and Compliance teams.
Coordinate with external collection agencies for performance and data submissions.
Present insights and dashboards to leadership forums.
MIS & Reporting
Own daily weekly and monthly MIS for Collections (bucket-wise product-wise channel-wise).
Design and maintain dashboards covering:
Delinquency trends
Roll rates & flow rates
Collection efficiency
PTP performance
Agency/vendor performance
Ensure timely and accurate reporting to senior management and stakeholders.
Controls & Governance
Establish and monitor control frameworks for collections processes.
Track adherence to collection policies SOPs and regulatory guidelines.
Identify data gaps process deviations and control breaches; drive corrective actions.
Support internal and external audits with data analysis and documentation.
Data Management & Quality
Act as single point of accountability for collections data integrity.
Reconcile data between source systems (LMS CRM agency systems).
Automate MIS processes to reduce manual errors and TAT.
Ensure version control and documentation of MIS logic and definitions.
Performance Monitoring & Insights
Analyze trends in delinquency recovery bounce and write-offs.
Provide actionable insights to improve productivity of field telecalling and digital channels.
Track incentive metrics and productivity KPIs for in-house and outsourced teams.
Support strategy teams with data for pilot analysis and policy changes.
Stakeholder Management
Work closely with Collections Risk Finance IT and Compliance teams.
Coordinate with external collection agencies for performance and data submissions.
Present insights and dashboards to leadership forums.
Key Skills & Competencies
Technical Skills
Strong proficiency in Excel / Google Sheets (advanced formulas pivots).
Experience with MIS automation tools (SQL Power BI Tableau or similar).
Understanding of LMS Collections systems and agency MIS.
Data reconciliation and validation expertise.
Domain Knowledge
Strong understanding of Collections lifecycle (early mid late stage).
Knowledge of DPD buckets roll rates vintage analysis and recovery metrics.
Familiarity with RBI / regulatory guidelines related to collections (preferred).
Behavioral & Leadership Skills
High attention to detail and ownership mindset.
Ability to work under tight deadlines with accuracy.
Strong communication and stakeholder management skills.
Problem-solving and process improvement orientation.
Technical Skills
Strong proficiency in Excel / Google Sheets (advanced formulas pivots).
Experience with MIS automation tools (SQL Power BI Tableau or similar).
Understanding of LMS Collections systems and agency MIS.
Data reconciliation and validation expertise.
Domain Knowledge
Strong understanding of Collections lifecycle (early mid late stage).
Knowledge of DPD buckets roll rates vintage analysis and recovery metrics.
Familiarity with RBI / regulatory guidelines related to collections (preferred).
Behavioral & Leadership Skills
High attention to detail and ownership mindset.
Ability to work under tight deadlines with accuracy.
Strong communication and stakeholder management skills.
Problem-solving and process improvement orientation.
Experience & Qualifications
15-18 years of experience in Collections MIS Controls or Analytics.
Prior experience in Bank / NBFC / Fintech / Collections agency preferred.
Bachelors degree
Exposure to large-scale collections operations is a plus
15-18 years of experience in Collections MIS Controls or Analytics.
Prior experience in Bank / NBFC / Fintech / Collections agency preferred.
Bachelors degree
Exposure to large-scale collections operations is a plus
Key Skills
- Microsoft Office
- Communication skills
- Microsoft Excel
