Intake Coordinator

Flushing, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary: The Intake Coordinator is responsible for conducting intake interviews for clients inquiring about services to secure information and determine the nature and degree of problems and assess needs; tracks and refers all intakes.

Principal Responsibilities:

Screen clients with presenting problems.
Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
Evaluate client histories.
Verify client eligibility for services.
Inform Program Director of emergency and high intensity intakes.
Enter the data in the data system VIVE
Confirm start dates of services and schedule changes with vendors and clients.
Follow up start of home delivered meals services 24-hour call and 15 days follow up calls.
Follow up on no answer for home delivered meals.
Assist the case manager to conduct 2 month monitoring calls
Provide accurate and appropriate information on benefits entitlements during the intake.
Counsel clients and advocate and intervene on their behalf
Maintain complete and accurate case records.
Compile statistics prepare reports and other documentation and disseminate information when necessary.
Establish and maintain community outreach contacts.
Perform other duties as required or assigned.

Job Competencies & Minimum Qualifications:

Bachelors Degree required - Preferred fields: Social Work Social Science Psychology Public Administration or Human Services.
One year related experience and/or training
Working knowledge of Microsoft Office Suite and other technology
Excellent communication and listening skills
Excellent customer service skills with a focus on treating clients with respect and dignity
Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

Business Office Environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2 times per week.

Shift:

Hybrid Schedule 2-3 days in-office/wfh
Location 4525 Kissena Blvd Flushing NY
Monday - Friday 9am - 5PM (35 hours per week) 1 hour lunch

ATD Technology LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties financial and technical goals. ATD is a full service provider with offerings in Contract Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000 mid cap and small cap companies in the Commercial Public and Government sectors.

Position Summary: The Intake Coordinator is responsible for conducting intake interviews for clients inquiring about services to secure information and determine the nature and degree of problems and assess needs; tracks and refers all intakes. Principal Responsibilities: Screen clients with presen...

Principal Responsibilities:

Screen clients with presenting problems.
Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
Evaluate client histories.
Verify client eligibility for services.
Inform Program Director of emergency and high intensity intakes.
Enter the data in the data system VIVE
Confirm start dates of services and schedule changes with vendors and clients.
Follow up start of home delivered meals services 24-hour call and 15 days follow up calls.
Follow up on no answer for home delivered meals.
Assist the case manager to conduct 2 month monitoring calls
Provide accurate and appropriate information on benefits entitlements during the intake.
Counsel clients and advocate and intervene on their behalf
Maintain complete and accurate case records.
Compile statistics prepare reports and other documentation and disseminate information when necessary.
Establish and maintain community outreach contacts.
Perform other duties as required or assigned.

Job Competencies & Minimum Qualifications:

Bachelors Degree required - Preferred fields: Social Work Social Science Psychology Public Administration or Human Services.
One year related experience and/or training
Working knowledge of Microsoft Office Suite and other technology
Excellent communication and listening skills
Excellent customer service skills with a focus on treating clients with respect and dignity
Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

Business Office Environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2 times per week.

Shift: