Academic Technology Operations Analyst
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Job Location:
Northfield, OH - USA
Monthly Salary:
$ 68000 - 77000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Title: Academic Technology Operations Analyst.
Department: Library and Information Technology Services.
Classification: Exempt.
FTE: 1.0.
Work Schedule: The standard 40-hour work schedule is Monday - Friday 8:00 am - 5:00 pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors; occasional evening and weekend hours as needed; travel up to 3% of the work schedule which includes local (Twin Cities metro area) and national travel. Overnight trips average 1-2 trips per year.
Work Location: Hybrid. WFH 1-2 days a week. Will work on campus fully for the first six months.
Salary Range: $68000 - $77000.
Essential Job Duties:
- Software Support.
- Serve as the primary technical liaison for the colleges academic administrative software including advising systems degree planning tools case management solutions and related student information systems.
- Collaborate with subject-matter experts to configure new software.
- Support faculty advisors and staff in the effective use of software for course registration academic planning student progress tracking Academic support early alert and documentation.
- Troubleshoot system issues analyze root causes and coordinate resolutions with vendors and internal IT teams.
- Monitor system performance and data integrity related to academic records.
- Faculty and Staff Support & Training.
- Provide training and one-on-one support to faculty staff and academic advisors on the use of academic administrative software.
- Collaborate with subject-matter experts to develop user guides job aids and training materials to promote consistent effective system use.
- Technical Liaison & Vendor Management.
- Serve as the primary point of contact with vendors for academic administrative software. The software will include but not be limited to Civitas SIS etc.
- Coordinate system upgrades patches enhancements and issue resolution with vendors.
- Communicate system changes known issues and new features to academic stakeholders.
- Software Management.
- Assess the impact of system changes on academic workflows and develop implementation and communication plans.
- Support and help coordinate the testing validation and rollout of new features and system updates.
- Gather feedback from users and recommend system improvements.
- Collaboration & Continuous Improvement.
- Collaborate with Academic Advising Registrar Enrollment Management and IT teams to align systems with institutional goals.
- Analyze business processes and recommend technology-based solutions to streamline and enhance academic operations.
- Ensure systems comply with federal state and institutional policies and data governance standards.
- Promote services and represent the libraries and IT including creating media planning & working at events contributing ideas and helping the Events and Engagement committee to make the libraries a welcoming place.
- Support respect and commit to embracing diverse backgrounds values and points of view to build a strong and inclusive community.
- Complete and meet deadlines for required training and performance management cycles.
- Perform other duties as assigned.
Supervision Received and Exercised:
- Reports to the Director of Enterprise Information Services.
- This position does not supervise staff or student workers.
Required Qualifications:
- Education:
- Bachelors degree in Information Technology Computer Science Information Systems or a related field or equivalent experience.
- Experience:
- Experience supporting enterprise software applications preferably in higher education.
- Strong understanding of student information systems advising software or academic technologies.
- Excellent communication and interpersonal skills with the ability to work effectively with faculty staff and vendors.
- Strong problem-solving and analytical skills.
Preferred Qualifications:
- Experience:
- Experience supporting enterprise software applications preferably in higher education.
- Strong understanding of student information systems advising software or academic technologies.
- Excellent communication and interpersonal skills with the ability to work effectively with faculty staff and vendors.
Prerequisites:
- Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks reference checks verification of work history verification of any required academic credentials licenses and/or certifications a motor vehicle check verification of DOT certification a credit check employment eligibility verification and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.
Disclaimer:
- This position may require you to report early stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary.
- This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College with or without prior notice.
- Review of applications begins immediately and continues until the hire is complete. We accept only online applications.
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Join Our Community - Work at St. Olaf! Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, histo ... View more
