Manager, Technical Support Engineering

Rochester, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Manager Technical Support Engineering

Job Code: 34045

Job Location: Rochester NY

Job Schedule: 9/80- employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off

Job Description:

L3Harris Technologies is seeking a highly motivated and innovative Manager of Technical Support. This position is a Service Center leadership role and the individual will be responsible for overall program management technical support and is accountable for program execution customer satisfaction and financial performance of the WESCAM USA Service Center business with primary onsite locations in Rochester New York and Loveland Colorado. This position will have a direct interface with customers suppliers and stakeholder leadership. The role includes responsibility for guiding L3Harris employees in their work and influencing them to deliver their best and to act within the L3Harris corporate values.

Essential Functions:

Manage a portfolio of complex technical support and depot-level repair programs at two service center locations.
Leadership responsibility for managing several direct reports and departments typically consisting of experienced professional technicians or lower-level supervisors or associate managers.
Requires management and leadership knowledge in job area. Typically has comprehensive knowledge and skills within a specific technical or professional discipline.
Establishes operational plans with measurable contribution to function or business area results.
Communicates within and outside of organization to explain and influence changes to policies practices or approaches.
Makes significant improvements in processes systems or products.
Requires ability to communicate with leadership regarding matters of importance to the function or business area. May conduct briefings with senior leaders.
Ensure customer satisfaction maintain customer communication and provide overall management of the customer relationship
Manage the cost schedule and technical performance requirements of programs through all phases from inception to completion
Ensure that all resources such as repair technicians logistics manpower production and facilities are available to support the program
Direct the work of employees assigned to the program from technical manufacturing and logistics areas
Solve complex problems with significant business impact
Interact internally with management and customers on significant business matters
Develop manage track and report financial forecasts
Understand customer procurement processes and government funding approval
Make effective decisions regarding the profitability and achievability of pursuits

Qualifications:

Bachelors Degree and minimum 9 years prior related experience. Graduate Degree with a minimum of 7 years of prior related lieu of a degree minimum of 13 years of prior related experience.
Active Secret level US government security clearance

Preferred Additional Skills:

Experience managing programs within a DOD or Aerospace environment
Experience with systems integration software optical and electro-mechanical systems.
Solid technical background and strong financial management skills.
Experience leading teams and working with other teams business units and customers.
Advanced business knowledge general management and leadership capability to lead business areas or functional teams.
Broad experience across multiple related professional disciplines within the organization combining theory past practical experience and the organizations business practices.
Experience with customer and stakeholder communication.
Strong organizational and interpersonal skills.
Excellent oral written negotiation and presentation skills.
Previous experience managing government contracts.
Previous EO/IR experience highly desired.
PMP or equivalent highly desired.
Active Secret Clearance with eligibility for higher level is desired.

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Required Experience:

Manager

Job Title: Manager Technical Support EngineeringJob Code: 34045 Job Location: Rochester NYJob Schedule: 9/80- employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday offJob Description:L3Harris Technologies is seeking a highly motivated and innovative Manager of...