Program Manager Flex Field, Operations Delivery Partner Experience, Amazon Flex Field Operation
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Flex Delivery Partner Experience (DPX) Program Manager role leads process improvement initiatives across SSD Quick Commerce and AGL delivery stations. The role requires the individual to continually seek out opportunities to improve our internal and stakeholder team operational procedures. This role drives operational process standardization initiatives and continuous improvement practices in DPX perspective Under The Roof related. They do this by conducting five-why analysis getting to the root cause quickly using data-driven insights and lean principles. They then surface these through the appropriate mechanism (WBR MBR QBR escalation review) to receive alignment and drive prioritization where resources are needed for implementation. They structurally approach ambiguous situations and conclude on the correct course of action. Working closely with Flex field officers delivery stations ACES and tech teams. This role is responsible for short/mid/long term projects impacting DPX to establish sustainable delivery resource for AmFlex program. They would also be responsible for ensuring the Flex operation compliance by (1) developing and maintaining compliance monitoring systems to track process conformity and identify potential gaps (2) conducting regular audits and assessments to verify compliance with internal controls and standard operating procedures (3) creating and updating documentation of processes workflows and compliance requirements and (4) lead investigations into compliance breaches and develop preventive measures.
As a leader of operational excellence this role supports any worldwide change management that have an impact on driver experience communicating with worldwide teams aiming to facilitate and implement the initiative locally ensuring the correct standards and executing it on time. This role requires Go & See skills with site visit cadences (Gemba) up to 20% of the time at locations distributed nationwide.
Key job responsibilities
- Lead or expand end to end local initiatives or projects to optimize efficiency quality on road in terms of driver experience
- Analyze operational data and processes to identify trends bottlenecks and improvement opportunities
- Collaborate with Flex Delivery Station and Worldwide teams to identify and implement optimized solutions
- Partner with cross-functional teams to drive innovation and best practice sharing
- Ensure change management standards for process improvements
- 2 years of program or project management experience
- 3 years of maintenance planner/scheduler in industrial maintenance manufacturing or distribution industries experience
- 3 years of advanced Microsoft Word and Excel experience
- Bachelors degree in relevant field or 2 years of Amazon RME (BB/3P) full time experience
- Speak write and read fluently in English
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation operation and maintenance
- Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a leader of operational excellence this role supports any worldwide change management that have an impact on driver experience communicating with worldwide teams aiming to facilitate and implement the initiative locally ensuring the correct standards and executing it on time. This role requires Go & See skills with site visit cadences (Gemba) up to 20% of the time at locations distributed nationwide.
Key job responsibilities
- Lead or expand end to end local initiatives or projects to optimize efficiency quality on road in terms of driver experience
- Analyze operational data and processes to identify trends bottlenecks and improvement opportunities
- Collaborate with Flex Delivery Station and Worldwide teams to identify and implement optimized solutions
- Partner with cross-functional teams to drive innovation and best practice sharing
- Ensure change management standards for process improvements
- 2 years of program or project management experience
- 3 years of maintenance planner/scheduler in industrial maintenance manufacturing or distribution industries experience
- 3 years of advanced Microsoft Word and Excel experience
- Bachelors degree in relevant field or 2 years of Amazon RME (BB/3P) full time experience
- Speak write and read fluently in English
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation operation and maintenance
- Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
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