Senior Financial Aid Specialist

Norman, OK - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Required Education and Experience: High School diploma or GED AND:

48 months of financial aid general office clerical or related experience.

Skills:

Detail oriented for accuracy of date information
Highly organized and able to handle multiple projects and deadlines
Ability to communicate verbally and in writing
Ability to build rapport with students faculty and staff
Ability to produce reports and complete work within deadlines
Strong initiative to solve problems

Certifications: None

Working Conditions:

Physical:
- Must be able to work in sitting position use computer and answer telephone.
Environmental:
- Office work environment

Departmental Preferences:

Experience working in a Student Financial Center
Knowledge of higher education
Familiar with federal financial aid policies and procedures

Special Instructions: If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma: The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

Required Attachments

Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.

Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!

Student Service Experts provide integrated student services to University students families and staff in the areas of billing financial aid and scholarships. The Student Service Expert will support and meet the service requirements that align with the culture and goals of Enrollment Student Financial Services.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members including having emotional intelligence and self-awareness. Transparencyprofessionalismand thoughtfulness in communication.

Care:Prioritization of creating the best experience possible for each person we encounter and at every step of the student service to others by being friendly welcoming and to collaboration and to being a team player with a positive attitude.

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management FAS and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation:Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices making creativity a priority.

Scope of Position/Essential Duties:

Updates system checklists to reflect receipt of documents.
Monitors entrance/exit online counseling.
Updates forms for use on website and office e-files.
Corresponds with students concerning additional documentation needed to continue financial aid processing.
Offers guidance and next steps to students and families regarding a financial plan to pay college expenses.
Responds to student inquiries regarding billing payment plans and financial aid options which may include loans grants and scholarships.
Responsible for reviewing financial aid e-mails and responding to questions.
Sends out global e-mail messages to students and groups of students concerning various issues at Directors request.
Initiates verification process and subsequently reviews verification documentation submitted by student.
Completes system updates with information submitted for verification troubleshoots any discrepancies; verifies students enrollment and accuracy of award.
Maintains compliance with federal state and institutional policies.
Initial contact person for students and parents; provides answers for basic application and processing questions to students and parents.
Provides general office and administrative support by performing various data maintenance reception records activities information distribution correspondence and other related support duties.
Performs other duties as assigned to ensure the overall successful operation of the department.

Required Experience:

Senior IC

Required Education and Experience: High School diploma or GED AND:48 months of financial aid general office clerical or related experience.Skills:Detail oriented for accuracy of date informationHighly organized and able to handle multiple projects and deadlinesAbility to communicate verbally and in ...