Claims Supervisor ARLAMS

Essential Job Duties and Responsibilities:

• Recruiting and contracting qualified new independent adjusters.
• Training new and current adjusters about loss adjustment techniques and procedures products services and rules/regulations.
• Develop and implement strategies to quickly and accurately complete claims.
• Maintaining regular and frequent communications with farm groups agriculture organizations etc. May coordinate and speak at farm meetings.
• Communicating company policy and procedures to adjusters.
• Communicating territory issues to division management.
• Investigating and resolving complaints from insured in an assigned territory.
• Monitoring Quality Control audits in the assigned territory as requested by division management to ensure the field requirements of the RHILLC Plan of Implementation are fulfilled.
• Identifying and contracting qualified independent adjusters to assure that policyholders receive prompt competent loss adjustments.
• Assisting Claims Manager to audit the work product of independent adjusters to ensure proper adjustment procedures have been followed in accordance with company and industry standards.
• Supervising and training Claims Field Representative if any assigned to the territory to assure the job responsibilities are accomplished in accordance with company procedures.
• Attending industry sponsored seminars field days etc. at the direction of division management.
• Verifying timely completion of claims.
• Monitor claim reserves and update in accordance with division directives.
• Be involved with and manage complex claims.
• Perform and complete all adjuster evaluations and claim reviews.
• Assess and utilize all quality control findings to assist division in control of claims and loss adjustment expenses.
• Assist and be involved with all arbitrations and litigation cases.
• Assist with other duties as necessary.

Knowledge Skills and Abilities:

• Ability to recruit and train adjusters.
• Knowledge of the agricultural industry including an understanding of the kinds of crops produced in the territory and agricultural issues.
• Knowledge of Rain and Hails products services and systems.
• Knowledge of or willingness to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program crop-hail program Agri Business program and the other insurance products offered by the company.
• Ability to organize and prioritize multiple tasks.
• Ability to work in a team oriented environment.
• Ability to train adjusters
• Ability to effectively communicate and maintain business relationships with Company personnel outside resources and customers.
• Ability to use the Companys terminology procedures and systems.
• Ability to use department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to drive a vehicle and maintain a valid drivers license.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral and written communication.
• Ability to maintain confidentiality.
• Ability to work independently.
• Ability to travel away from home for extended periods of time and on short notice.
• Willingness to relocate to another division if requested.
• Ability to assist in other work-related areas as required.

Baccalaureate degree in Agricultural Business or related field required with 3-5 years of crop insurance sales or service and/or loss adjusting procedure experience.