Assistant Technician
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Provide initial/tier one technical product support to customers remotely via inbound calls email live chat video etc. by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or engineers. Requires general knowledge of organizations products and/or services policies terms and conditions. Entry-level support role. Performs routine technical / administrative tasks as directed and under close supervision. Typically requires little to no related experience.
Working at Speedcast:
At Speedcast we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world then youre in the right place.
Were always pushing forward never standing still. When people rely on you and your team to stay connected it brings everyone closer together. Were united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment learn and grow here right alongside us every single day.
Find great opportunities to make an impact. We have a one team one dream mentality. We work together to make great things happen. Working at Speedcast isnt just a job its a career that you can take to new levels.
Top reasons why people love working at Speedcast:
Our global presence you get to work with clients and colleagues all over the world in every continent
Talented teammates your co-workers are the best and brightest in the industry
Industry leadership be part of the latest advancements shaping the future of communications
Ability to develop skills work across departments to gain new skills and valuable experience
Choose your environment we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
Grow your career- Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
Work on diverse projects every day is different with our customers from a range of industries around the world
Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability age veteran status and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:
Required Experience:
IC
Key Skills
- Veterinary Experience
- Tow Truck Experience
- Customer Service
- Basic Math
- Brake Repair
- Veterinary Assistant
- Mechanical Knowledge
- Automotive Diagnostics
- Automotive Repair
- Driving
- Heavy Lifting
- Automotive Service
About Company
Discover our satellite communication offerings and learn how Speedcast can fulfill your remote connectivity needs.
