CRE, Customer Service Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Key Responsibilities:

• Reception & First Impressions

• • Greeting visitors tenants and clients professionally

  • Managing visitor sign-in processes and security protocols

  • Creating a welcoming environment as the face of the property

• Administrative Support

• • Answering and directing phone calls

  • Managing mail and package deliveries

  • Scheduling meeting rooms and facilities

  • Maintaining reception area appearance and organization

• Tenant Services

• • Processing maintenance requests

  • Responding to tenant inquiries and concerns

  • Facilitating communication between tenants and property management

  • Providing information about building services and amenities

• Security Coordination

• • Monitoring visitor access and credentials

  • Enforcing building security protocols

  • Coordinating with security personnel

  • Managing emergency procedures when necessary

• Communication Hub

• • Relaying messages to appropriate staff members

  • Distributing tenant communications and building notices

  • Serving as the central information point for the property

• Others

• • Being familiar with building lost and found procedures

  • Managing and participating in events overlooking general maintenance and guest handling.

  • Helping in activities like filing checking and maintaining inventory records MMR DMR trackers dashboard etc

For Managed Office:

Facility Management:Oversee daily operations of managed office spaces including reception areas meeting rooms co-working spaces and private offices. Coordinate with maintenance teams for repairs cleaning and facility upkeep. Monitor building systems including HVAC lighting security systems and emergency equipment. Ensure compliance with health safety and fire regulations.

Client Relations and Services:Serve as primary point of contact for tenants and members. Handle inquiries complaints and service requests promptly. Conduct office tours for prospective clients and assist with onboarding new members. Manage booking systems for meeting rooms event spaces and shared facilities. Coordinate special events networking sessions and community activities.

Administrative Operations:Maintain occupancy records lease agreements and member databases. Prepare regular reports on space utilization revenue and operational metrics. Coordinate with vendors for services including catering IT support security and cleaning. Manage inventory of office supplies equipment and amenities. Process invoicing and coordinate with accounting teams.

Team Leadership:Supervise cleaning personnel and part-time associates. Schedule staff rotations and manage daily task assignments. Conduct regular team meetings and performance evaluations. Ensure consistent service standards across all shifts.

Technology and Systems:Manage access control systems key cards and security protocols. Oversee IT infrastructure including Wi-Fi networks printers and shared equipment. Coordinate with IT support for technical issues and system upgrades. Maintain digital booking platforms and member management systems.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.