Regional Support Engineer Intralogistics Atlanta

The Regional Support Engineer (RSE) is essential in sustaining long-term customer success with Beckhoff technologies. By keeping systems running smoothly addressing complex challenges in the field and building trust through reliable ongoing support RSEs strengthen and expand customer relationships. With firsthand visibility into system performance and customer sentiment they are often the first to surface risks or uncover new opportunities playing a critical role in sustaining long-term customer satisfaction and loyalty.

RSEs are practical engineers who address urgent technical issues through phone email and onsite support. They work closely with Sales and Application Engineering teams to ensure continuity and responsiveness across the region. Beyond immediate troubleshooting RSEs contribute to scalable support by documenting recurring issues sharing field-proven practices and helping internal teams stay ahead of customer needs. When not engaged locally they support Beckhoffs national hotline and ticketing systemensuring all customers receive timely knowledgeable assistance.

This RSE will primarily focus on the Intralogistics industry including several large-scale fulfillment projects with a globally recognized key industry end user. The project(s) will include emerging technology that will be installed for the first time and will be subsequently rolled out to many locations across the USA and Europe. The RSE will support installs in the USA with the first being in the Atlanta area.

Salary is negotiable based on experience.

Key Responsibilities

• Act as the primary technical contact for sustaining support within the region working closely with teammates to help customers keep Beckhoff systems running reliably.
• Proactively drive technical issues to resolution through remote diagnostics hands-on troubleshooting and on-site support.
• Provide support via phone email and Beckhoffs technical ticketing systems.
• Document recurring issues and share actionable insights to strengthen internal support resources and product knowledge.
• Advise customers on maintenance best practices and product usage in real-world conditions.
• As needed assist with product trainings or onboarding in coordination with Beckhoffs formal training programs.
  • Could include on-site training of maintenance or engineering teams
• Assist with installation and commissioning of systems

Disclaimer: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.

What Makes This Role Unique

• Best-in-Class Tech: Represent a highly differentiated automation platform
• Emerging Tech: Be the first to work with emerging technology and its applied use case
• Key End User: Gain valuable experience working with one of the most influential end users in the Intralogistics market
• Established Culture: Join a strong values-driven organization
• Visible Impact: Directly influence customer success and loyalty

Work Location

This position follows a hybrid work model requiring employees to be on-site at our Atlanta office on a regular basis with the flexibility to work remotely on other business days. This schedule supports collaboration while offering a work-life balance.

Travel

This position requires varying travel ranging from 40-50% which may include day trips overnight stays and occasional extended travel depending on business needs. Travel may be local regional or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

What We Offer

Benefits

At Beckhoff Automation USA our privately held family-owned culture empowers candid collaboration the freedom to create innovative solutions and strong relationships built around cutting-edge technology and shared purpose.

• Generous Paid Time Off: 12 Paid Holidays 21 Days of PTO
• Employer paid High-Deductible Medical plan Dental and Vision for Employee Family!
• 401(k) with up to 6% employer match
• Employer-Paid Insurance: Life AD&D Short-Term and Long-Term Disability
• Elective Benefits: Accident Critical Illness Indemnity and Pet Insurance
• Professional Development Opportunities
• CarData Program: Fixed monthly reimbursement Variable monthly mileage
  • Additional $200.00 to $800.00 (Disclaimer: dependent on location)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

• Ability to stand and sit for extended periods.
• Ability to use a computer screen for extended periods.
• Ability to lift and carry items weighing up to 50 pounds occasionally.
• Ability to bend stoop reach and move as needed to perform job duties.
• Manual dexterity for operating tools and equipment.
• Adequate vision and hearing to perform essential tasks safely.

About Beckhoff

At Beckhoff automation is our calling. We empower engineers to differentiate and succeed as industry leaders to harness new technologies embrace open standards and solve the worlds most complex problems. Founded and led by engineers we organically create advanced controls communication IoT and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.

As a global partner with U.S. headquarters in Minneapolis we remain committed to sustainability inclusivity and support for the people behind the automation. So whether youre powering the EV revolution dazzling on Broadway launching satellites or developing fusion energy solutions you can reach new heights for your business industry and humankind.

Beckhoff is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information marital status veteran status or any other legally protected status. We are committed to creating an inclusive environment for all employees and applicants. If you require a reasonable accommodation to complete the application process participate in an interview or otherwise take part in the recruitment process please contact .

• Real-time problem-solving under pressure
• Customer-facing communication and judgment
• Collaborative mindset with proactive mindset
• Bachelor of Science in engineering or a related technical field from a four-year college or technical school.
• Practical experience with programming languages such as IEC 61131-3 (object-oriented extension) C# C or Python; familiarity with object-oriented concepts preferred.
• Working knowledge of PLCs motion control robotics distributed I/O fieldbus systems (e.g. EtherCAT) safety systems and HMI technologies.
• Preferred but not required to have prior experience with Beckhoffs TwinCAT control software and/or with EtherCAT communication protocol.
• Proficient with PC-based systems industrial networking concepts and Microsoft Office applications.
• Self-starter with a goal-oriented approach and strong follow-through in resolving technical issues.
• Excellent problem-solving and reasoning skills with the ability to stay composed and effective in time-sensitive situations.
• Strong and clear communication skills for delivering technical guidance via phone email and in-person support.
  • Provide well understood written status updates to the project team during installation and commissioning phases so that a clear picture of the situation on the ground is understood.