Value Realization Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Job Title: Value Realization Manager
Location: Remote
Reports to: Value Realization Director
Job Type: Full-Time Individual Contributor
About Accruent
Accruent is a global SaaS leader providing solutions that help organizations manage their property and physical assets more effectively. Our technology and services support thousands of customers around the world enabling them to drive efficiency compliance and transformation across the built environment. We are committed to customer success operational excellence and long-term innovation.
Position Summary
The Value Realization Manager is a strategic customer-facing role responsible for quantifying tracking and communicating the value delivered through Accruents software and services. As a key partner to both the Global Flagship this role helps develop business cases conduct ROI analyses and support executive conversations that drive customer retention expansion and advocacy. This is a highly collaborative position that blends financial analysis strategic thinking and customer engagement.
Key Responsibilities
Customer Value Engagement
- Partner with Account Executives Value Realization team members and Solutions Consultants to understand customer goals baseline metrics and operational pain points.
- Lead or support value discovery sessions and business case development for strategic sales opportunities.
- Conduct ROI total cost of ownership (TCO) and cost-benefit analyses to articulate the financial impact of Accruent solutions.
- Deliver value-focused presentations to customer stakeholders and decision-makers including executives.
Value Tracking & Realization
- Establish frameworks to measure pre- and post-implementation success metrics.
- Track and report realized value through customer adoption process improvements cost savings and other performance outcomes.
- Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved.
- Help identify whitespace and expansion opportunities based on unmet needs or unrealized value.
Internal Collaboration & Sales Support
- Work closely with Sales Value Realization Services and Product teams to align value stories with customer use cases and industry benchmarks.
- Provide support throughout the sales cycle including RFP responses procurement justification and contract negotiations.
- Enable sellers and account teams with tools templates and content to support value-based selling motions.
Continuous Improvement & Enablement
- Contribute to the refinement of Accruents value realization methodology templates and messaging.
- Capture and share best practices reusable business cases and outcome-based reference materials.
- Support development of success stories and value narratives that can be used in marketing and customer advocacy programs.
Qualifications
Required Experience
- 36 years of experience in customer value sales engineering customer success management consulting or financial analysis in a B2B SaaS company.
- Demonstrated ability to conduct ROI modeling build business cases or perform data-driven customer impact analysis.
- Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives.
- Experience working directly with customers and internal cross-functional teams in a fast-paced environment.
- Proficiency in Excel PowerPoint and CRM systems such as Salesforce.
Preferred Qualifications
- Familiarity with TMS and/or Maintenance Connection solutions
- Exposure to enterprise customers particularly in asset-intensive or highly regulated industries (e.g. facilities healthcare manufacturing real estate).
- Familiarity with value-based selling customer lifecycle management or SaaS financial metrics (ARR CAC LTV etc.).
Bachelors degree in Business or a related field; advanced degree or certifications in business analysis or consulting is a plus.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
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