Business Process Sr. Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

The Senior Warranty Business Process Consultant supports the operational financial and data needs of Warranty Service Contract programs. This role partners closely with underwriting finance clients and thirdparty administrators to ensure accurate data management reporting and program execution. The Senior Consultant supports client implementations coordinates daytoday vendor interactions and contributes subject matter expertise to the enhancement of warranty business processes.

This role will work from our offices in Chicago typically 2 3 days per week.

Key Responsibilities

• Manage processing reporting and analytics for Warranty Service Contract business including loading contract sales and claims data validating results and resolving data issues with clients and vendors.

• Review monthly service contract accounting feeds and distribute reports to internal partners for analysis and reconciliation.

• Partner with warranty account managers to maintain contract systems supporting pricing updates earnings changes new clients and new products.

• Ensure warranty data meets business financial reporting and regulatory requirements.

• Develop and deliver reports supporting underwriting decisions program management profitability reviews and regulatory inquiries.

• Provide operational support for invoicing receivables claim funding premium and claim processing and settlement activities.

• Support client implementation efforts including leading requirements gathering discussions system setup testing and golive support for new and existing programs.

• Work with internal accounting and finance teams to support the establishment and maintenance domestic and international financial feeds and settlement processes.

• Coordinates day-to-day interactions with the warranty data management vendor including issue tracking prioritization escalation and resolution.

• Serve as a subject matter expert on warranty systems data and processes providing functional guidance and support to internal stakeholders.

Skills & Abilities

• Strong knowledge of the insurance industry; warranty or service contract experience preferred.

• Advanced analytical and problemsolving skills with the ability to manage complex data and operational issues.

• Background in accounting and/or FP&A particularly in financial reporting reconciliation or analysis is a strong asset.

• Experience leading client implementations and crossfunctional initiatives.

• Strong business process analysis and documentation skills.

• Advanced Excel skills required; experience with tools such as Alteryx Workday GCP ThoughtSpot or Looker is a plus.

• Excellent written and verbal communication skills with the ability to translate business needs into operational solutions.

• Proven ability to manage multiple priorities independently and drive initiatives to completion.

Education & Experience

• Bachelors degree in a related field or equivalent experience.

• Typically a minimum of four to six years of related work experience

#LI-MA1

#LI-Hybrid

In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $72000 to $141000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.