RN Patient Experience Project Manager

Responsible for managing and operationalizing performance improvement related projects throughout the Christiana Care Health System under the direction of the Patient Experience leadership. The Program Manager will be the facilitator analyst and consultant assisting and guiding the support teams to redesign and improve processes behaviors and outcomes. Develops project plans and timelines bringing together resources as needed. Works with many functional areas throughout Christiana Care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leads project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
• Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
• Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
• Plans develops and maintains work in an organized manner that is consistent with the department leadership and organizational goals.
• Anticipates the needs of customers and addresses these promptly and appropriately.
• Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
• Prepares analyzes and presents detailed data and project related information to support the work.
• Assists in developing presentations that provide clear accurate information and are supported with exhibits PowerPoint presentations oral and or written reports.
• Performs assignments that need to be completed even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: team worker
• Performs assigned work safely adhering to established departmental safety rules and practices; reports to supervisor in a timely manner any unsafe activities conditions hazards or safety violations that may cause injury to oneself other employees patients and visitors.
• Performs other related duties as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelors Degree required; Masters preferred

RN license required.

5 years of project management experience

Experience with health care operations

Proven success managing large projects using multiple project management techniques

Experience evaluating and implementing new technology solutions

Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN Six Sigma etc.)

Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:

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