Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Customer Service Officer
Position Type: Regular - Full-Time
Requisition ID:41004
In every role McCainers are ambitious curious and passionate about creating exceptional work experiences - together. With a customer-first mindset we make doing business with McCain easy.
About the role.
As a Customer Service Officer you will play a pivotal role in ensuring our customers and partners receive exceptional service while contributing to the operational excellence of our supply chain.
Based in Ballarat (preferred) or Melbourne this position is critical in fostering positive and lasting relationships with our customers 3PLs cold stores and transport companies. Your strong communication and problem-solving skills will support our brands promise every day.
What youll be doing.
- Promptly respond to customer emails and inquiries ensuring high customer satisfaction and productive partnerships.
- Accurately process and manage customer orders identifying and documenting any discrepancies such as out-of-stock items or issues with deliveries.
- Investigate and resolve customer claims and returns ensuring timely completion to the customers satisfaction.
- Collaborate regularly with the McCain sales team and key stakeholders including cold stores transport suppliers and 3PL partners.
- Maintain accurate records and update SOPs to ensure compliance and ongoing operational improvements.
- Distribute and file incident and performance reports as required.
- Participate in and uphold all Safety and Chain of Responsibility policies.
- Ensure on-time accurate supply of all customer orders.
- Continually look for ways to enhance customer experience and support team members in a collaborative environment.
- Manage multiple priorities efficiently supporting team and business needs as they arise.
What youll need to be successful.
- Prior experience in customer service ideally within an FMCG distribution or supply chain environment.
- Exceptional communication and interpersonal skills.
- Excellent time management and multitasking capabilities.
- Strong attention to detail with a proven track record of accurate data entry and document management.
- Analytical thinker with the ability to resolve work-related issues logically.
- High computer literacy including extensive experience with Microsoft Excel and Word.
- Effective organization and record management skills.
- Ability to work collaboratively and reliably in a fast-paced team-oriented setting.
- Initiative to anticipate customer needs and respond proactively.
About the team.
You will be part of a collaborative and customer-focused Supply Chain team working alongside professionals dedicated to maintaining McCains reputation for service excellence. The team supports and connects with customers transport providers and internal stakeholders ensuring seamless operations. Your contributions will help strengthen customer relationships and drive continuous improvement within the team.
About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain our leadership principles guide how we engage with customers collaborate as a team and achieve success. We focus on understanding customer needs driving innovation empowering people and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust empowering us to bring out the best in one another. Here youll find opportunities to learn grow and thrive. Join us and experience why were better together.
#LI-IT1 #LI-Hybrid
*Weve got this covered! No external agency support required and unsolicited CVs will not be considered.
McCain Foods is an equal opportunity employer. As a global family-owned company we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity resilience and success and makes our business qualified applicants will receive consideration for employment without regard to race religion color national origin sex age veteran status disability or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) please let us knowand we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with McCains Global Privacy Policyand Global Employee Privacy Policy as applicable. McCain leverages AI in the hiring process though all final decisions are made by humans. You can understand our approach to AI and how your personal information isbeing handled here.
Job Family:Supply Chain & Logistics
Division:ANZ
Department:Customer Service
Location(s): AU - Australia : Victoria : Ballarat
AU - Australia : Victoria : Melbourne
Company:McCain Foods (Aust) Pty.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
McCain Foods | Our purpose - 'Celebrating real connections through delicious, planet-friendly food'. We supply delicious frozen French fries, potato specialties, and appetizers to retail and foodservice customers around the globe.
