Associate Technical Support Engineer Mainframes
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description Summary:
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation setup configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited directionBasic skills required :
Operating Systems: Windows Unix/Linux basic of z/OS
Ticketing/ITSM: Hands-on with incident problem change processes and tools
Deployment: Web/application deployment experience (configs logs rollbacks)
Technical skills required:
Mainframe: z/OS operations COBOL JCL ISPF
ETL/BI: Informatica DataStage Tableau (support and troubleshooting)
Databases: DB2 Oracle SQL Server (admin basics query troubleshooting)
Experience & Qualifications:
2 years of technical engineering support
Preferred technical computer knowledge
Bachelor of Science Degree preferred
Available for some after hours weekend and/or holiday work
Good to have:
Programming: Java Python C C# (debugging/automation level)
Cloud Understanding: Foundational knowledge of AWS/Azure/GCP concepts
.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace we include background and reference checks in our hiring process.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
Required Experience:
IC
Key Skills
- Feed
- Fund Management
- Apache Tomcat
- Database
- Linux
