Customer Service Representative (Patient Support)
Position Type: Full-Time
Schedule: 9-hour shifts (includes 1-hour unpaid lunch)
About Fridays
Fridays is a mission-driven telehealth company dedicated to making high-quality affordable care accessible to everyone. We provide life-changing medications coaching and ongoing support for weight care and wellness all delivered from the comfort of our patients homes.
Many of our patients come to us during vulnerable moments in their health journey. We take that responsibility seriously and approach every interaction with empathy clarity and accountability.
Position Overview
At Fridays our Customer Service Representatives are more than support agents they are patient advocates. This role requires strong emotional intelligence attention to detail and adaptability. You will support patients via live chat email and phone while navigating multiple systems and managing time-sensitive concerns in a fast-paced startup environment.
You will also collaborate closely with internal teams and clinical partners to ensure patient concerns are resolved accurately safely and efficiently.
Key Responsibilities
Provide empathetic and professional support through live chat email and inbound/outbound calls
Assist patients with billing inquiries refunds subscriptions and payment-related concerns
Support patient portal access navigation and account troubleshooting
Resolve technical and platform-related issues
Address general questions regarding services care plans and next steps
Communicate clearly and compassionately during sensitive or high-stress interactions
Coordinate with clinical partners and internal teams to resolve care or medication-related concerns
Accurately document all patient interactions to ensure continuity of care
Identify issues requiring escalation and follow established workflows and protocols
Manage multiple conversations and systems simultaneously in a high-volume environment
Contribute to process improvements that enhance workflow efficiency and patient experience
Requirements
Qualifications
35 years of experience in customer service or patient support preferably in healthcare telehealth or another regulated industry
Strong empathy patience and emotional awareness
Excellent written and verbal communication skills with a calm professional tone
Proven ability to thrive in a fast-paced startup environment with shifting priorities
High attention to detail and ability to manage multiple systems simultaneously
Comfortable working independently in a fully remote setup while meeting performance expectations
Ability to follow structured processes while adapting quickly to change
English proficiency at B2 level (written and conversational)
Benefits
Benefits
Great Place to WorkCertified company
Premium HMO coverage
Holistic employee experience programs
Performance-based rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
Qualifications 35 years of experience in customer service or patient support preferably in healthcare telehealth or another regulated industry Strong empathy patience and emotional awareness Excellent written and verbal communication skills with a calm professional tone Proven ability to thrive in a fast-paced startup environment with shifting priorities High attention to detail and ability to manage multiple systems simultaneously Comfortable working independently in a fully remote setup while meeting performance expectations Ability to follow structured processes while adapting quickly to change English proficiency at B2 level (written and conversational)
Customer Service Representative (Patient Support)Position Type: Full-Time Schedule: 9-hour shifts (includes 1-hour unpaid lunch)About FridaysFridays is a mission-driven telehealth company dedicated to making high-quality affordable care accessible to everyone. We provide life-changing medications co...
Customer Service Representative (Patient Support)
Position Type: Full-Time
Schedule: 9-hour shifts (includes 1-hour unpaid lunch)
About Fridays
Fridays is a mission-driven telehealth company dedicated to making high-quality affordable care accessible to everyone. We provide life-changing medications coaching and ongoing support for weight care and wellness all delivered from the comfort of our patients homes.
Many of our patients come to us during vulnerable moments in their health journey. We take that responsibility seriously and approach every interaction with empathy clarity and accountability.
Position Overview
At Fridays our Customer Service Representatives are more than support agents they are patient advocates. This role requires strong emotional intelligence attention to detail and adaptability. You will support patients via live chat email and phone while navigating multiple systems and managing time-sensitive concerns in a fast-paced startup environment.
You will also collaborate closely with internal teams and clinical partners to ensure patient concerns are resolved accurately safely and efficiently.
Key Responsibilities
Provide empathetic and professional support through live chat email and inbound/outbound calls
Assist patients with billing inquiries refunds subscriptions and payment-related concerns
Support patient portal access navigation and account troubleshooting
Resolve technical and platform-related issues
Address general questions regarding services care plans and next steps
Communicate clearly and compassionately during sensitive or high-stress interactions
Coordinate with clinical partners and internal teams to resolve care or medication-related concerns
Accurately document all patient interactions to ensure continuity of care
Identify issues requiring escalation and follow established workflows and protocols
Manage multiple conversations and systems simultaneously in a high-volume environment
Contribute to process improvements that enhance workflow efficiency and patient experience
Requirements
Qualifications
35 years of experience in customer service or patient support preferably in healthcare telehealth or another regulated industry
Strong empathy patience and emotional awareness
Excellent written and verbal communication skills with a calm professional tone
Proven ability to thrive in a fast-paced startup environment with shifting priorities
High attention to detail and ability to manage multiple systems simultaneously
Comfortable working independently in a fully remote setup while meeting performance expectations
Ability to follow structured processes while adapting quickly to change
English proficiency at B2 level (written and conversational)
Benefits
Benefits
Great Place to WorkCertified company
Premium HMO coverage
Holistic employee experience programs
Performance-based rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
Qualifications 35 years of experience in customer service or patient support preferably in healthcare telehealth or another regulated industry Strong empathy patience and emotional awareness Excellent written and verbal communication skills with a calm professional tone Proven ability to thrive in a fast-paced startup environment with shifting priorities High attention to detail and ability to manage multiple systems simultaneously Comfortable working independently in a fully remote setup while meeting performance expectations Ability to follow structured processes while adapting quickly to change English proficiency at B2 level (written and conversational)
Job Location:
Monthly Salary:
PHP 29000 - 37000
Posted on:
7 hours ago
Vacancies:
1 Vacancy
