Program Manager Customer Experience
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora 你好 hallo vítejte!
Thanks for stopping by. We know job hunting can be time consuming so well get straight to the point.
Where and how you can work
This role is based in Makati Philippines and on a hybrid set-up. At Canva we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. Youll collaborate closely with global stakeholders while helping strengthen our support foundations locally and at scale.
What youll be doing in this role
As Canva scales towards 1 billion users change is constant and thats where you come in.
As a Program Manager within our Service Design & Delivery (SDD) group youll act as the bridge across User Voice and broader Canva teams. Youll turn strategic priorities and business changes into clear coordinated action plans ensuring the right support foundations are in place from day one. When you succeed change feels seamless support feels effortless and our users stay focused on creating.
At the moment this role is focused on:
- Driving delivery for both minor and major change programs from product launches to pricing updates and new subscription models
- Translating ambiguous briefs into structured actionable project plans with clear milestones and ownership
- Coordinating timelines tracking progress and proactively identifying risks and dependencies
- Leading support strategy and enablement for key launches and high-impact initiatives
- Partnering cross-functionally across User Voice Product Marketing Content & Discovery and Design Experience
- Supporting operational cadences goal planning and team rhythms within Service Design & Delivery
Youre probably a match if:
- You have direct Program or Product Management experience ideally within the tech space
- You can move projects from chaos to clarity even when briefs are incomplete or evolving
- You bring strong business and user acumen confidently balancing trade-offs between speed quality cost and impact
- You collaborate easily across multiple stakeholders with different priorities
- You communicate complexity clearly through structured documents visuals or data-driven recommendations
- Youre proactive adaptable and happy to roll up your sleeves to get things done
- Youre energised by building operational foundations that support high-quality experiences at scale
About the team
The User Voice supergroup exists to empower every user and make every voice heard. We ensure users can exchange help ideas and inspiration effortlessly while providing insights back to the business to prevent issues before they happen.
Within User Voice the Service Design & Delivery (SDD) group is on a mission to craft seamless differentiated issue-resolving experiences while driving smart investments across Service Design & Support Experiences Workforce Management and Vendor Management.
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll also experience moments of connection impact and growth along the way.
- Equity packages we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing and personal growth
- Flexible leave options to recharge and be a force for good
- Exposure to global teams and cross-functional leaders as we scale toward 1 billion users
Other stuff to know
We make hiring decisions based on your experience skills and passion and how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva even if you dont feel like you meet every requirement wed still love to hear from you.
Please note that interviews are conducted virtually.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a hu ... View more
