Phone Support Technician

ScalableOS

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SUMMARY

The Phone Support Technician II is responsible for delivering immediate phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experience.

JOB RESPONSIBILITIES

Respond to inbound support calls
Diagnose and resolve Tier 1 & Tier 2 issues
Provision and deprovision users
Configure endpoints
Maintain accurate documentation
Meet SLA and KPI standards

QUALIFICATIONS

Required:

3 years MSP experience
Strong Microsoft 365 administration
Google Workspace admin experience
Windows & macOS troubleshooting
Exceptional client communication skills

Preferred:

Intune experience
CompTIA A/Network
Security

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

This is a remote position.SUMMARYThe Phone Support Technician II is responsible for delivering immediate phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experi...