EDI L1 Support

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Role Overview

We are looking for a US Healthcare L1 Monitoring Analyst to support and monitor healthcare EDI transactions and applications. The role involves first-level monitoring incident triage and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards.

Job Track Description:

Experience: 3 years in production support
Requires formal education and relevant expertise in a technical area.
Performs technical-based activities.
Leading and coordinating troubleshooting calls.
Ability to multi-task and perform a diverse mix of technical and reporting tasks with shift hand-offs.
Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team. Holiday work required.
Strong communication skills both written and verbal.
Requires a conceptual understanding of theories practices and procedures in a technical environment.
Basic understanding of the US Healthcare system (Payer Provider Clearinghouse)

Responsibility Statements

Assists in production events with L2 team by attending meetings and performing required actions.
Collects data from internal and external customers to generate reports and operational dashboards.
First Line Support (Logging Triaging prioritization tracking and routing incidents reported by users)
Provides operational support by scheduling meetings and preparing materials for leadership.
Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
Monitor the availability of the Database events like DB availability Instance availability and the space availability of disk drives and file systems.
Monitor the Oracle Alert logs files transaction logs and backup logs.
Monitor the database related activities respond calls from the Application support and developments teams.
Monitor the backups recovery errors respond to the request regarding the restoration of the DB
Monitor the metric alerts performance related issues like high CPU utilization Application performance high Memory utilization Application tuning and Query tuning
Performs other duties as assigned.
Comply with all policies and standards.
Ensure SLA compliance and timely communication during incidents
Prepare shift handover notes and daily status updates
Follow HIPAA and PHI compliance guidelines at all times

Primary Skills (Must Have):

Basic understanding of the US Healthcare system (Payer Provider Clearinghouse)
Knowledge of HIPAA EDI transactions837 (P/I/D) 835 270/271 276/277 277CA 834
Understanding of EDI acknowledgments (TACA)
Experience or exposure to production monitoring and support
Familiarity with ticketing tools and incident management processes
Good verbal and written communication skills

Secondary Skills (Good to Have):

Exposure to EDI tools such as Edifecs IBM ITX Sterling Informatica
Basic knowledge of map validation errors
Understanding of batch schedulers (Control-M Autosys Cron)
Basic SQL knowledge for transaction status checks
Familiarity with monitoring tools (Splunk Dynatrace AppDynamics)
Knowledge of healthcare business workflows (claims eligibility payments)

Behavioral & Work Requirements

Willingness to work in 247 shifts
Strong attention to detail and ability to follow SOPs
Calm and structured approach to handling production issues
Ability to work independently and as part of a team

DescriptionRole Overview We are looking for a US Healthcare L1 Monitoring Analyst to support and monitor healthcare EDI transactions and applications. The role involves first-level monitoring incident triage and escalation to ensure smooth processing of healthcare transactions in compliance with HIP...

Description

Experience: 3 years in production support
Requires formal education and relevant expertise in a technical area.
Performs technical-based activities.
Leading and coordinating troubleshooting calls.
Ability to multi-task and perform a diverse mix of technical and reporting tasks with shift hand-offs.
Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team. Holiday work required.
Strong communication skills both written and verbal.
Requires a conceptual understanding of theories practices and procedures in a technical environment.
Basic understanding of the US Healthcare system (Payer Provider Clearinghouse)

Responsibility Statements

Assists in production events with L2 team by attending meetings and performing required actions.
Collects data from internal and external customers to generate reports and operational dashboards.
First Line Support (Logging Triaging prioritization tracking and routing incidents reported by users)
Provides operational support by scheduling meetings and preparing materials for leadership.
Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
Monitor the availability of the Database events like DB availability Instance availability and the space availability of disk drives and file systems.
Monitor the Oracle Alert logs files transaction logs and backup logs.
Monitor the database related activities respond calls from the Application support and developments teams.
Monitor the backups recovery errors respond to the request regarding the restoration of the DB
Monitor the metric alerts performance related issues like high CPU utilization Application performance high Memory utilization Application tuning and Query tuning
Performs other duties as assigned.
Comply with all policies and standards.
Ensure SLA compliance and timely communication during incidents
Prepare shift handover notes and daily status updates
Follow HIPAA and PHI compliance guidelines at all times

Primary Skills (Must Have):

Basic understanding of the US Healthcare system (Payer Provider Clearinghouse)
Knowledge of HIPAA EDI transactions837 (P/I/D) 835 270/271 276/277 277CA 834
Understanding of EDI acknowledgments (TACA)
Experience or exposure to production monitoring and support
Familiarity with ticketing tools and incident management processes
Good verbal and written communication skills

Secondary Skills (Good to Have):

Exposure to EDI tools such as Edifecs IBM ITX Sterling Informatica
Basic knowledge of map validation errors
Understanding of batch schedulers (Control-M Autosys Cron)
Basic SQL knowledge for transaction status checks
Familiarity with monitoring tools (Splunk Dynatrace AppDynamics)
Knowledge of healthcare business workflows (claims eligibility payments)

Behavioral & Work Requirements

Willingness to work in 247 shifts
Strong attention to detail and ability to follow SOPs
Calm and structured approach to handling production issues
Ability to work independently and as part of a team

Key Skills

SQL
Information Technology
data integrity
Test Scripts
AS2
Access
Excel
ERP
XML
Troubleshoot
Edifact
Computer information system
Sftp
UNIX

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About Company

Conduent

COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more

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