Case Coordinator Practitioner

This is an exciting position working directly with community who present with a range of multiple and complex needs. This position works in a culturally safe holistic and client-centred approach and is part of the new vibrant multidisciplinary Social and Emotional Wellbeing Team.

Organisational Profile

GEGAC is an Aboriginal Community Controlled Organisation based in Bairnsdale Victoria. Consisting of about 200 staff GEGAC is a Not-for-Profit organisation that delivers holistic services in the areas of Primary Health Social Services Elders & Disability and Early Childhood Education.

GEGAC advocates for the self-determination of the Aboriginal community by prioritising services that enhance social emotional and spiritual wellbeing with culture at the heart of everything we do.

Position Purpose

The Case Coordination Practitioner SEWB provides culturally safe trauma-informed and person-centred support to Aboriginal and Torres Strait Islander people presenting with multiple and complex needs.

The role delivers intensive case coordination including:

comprehensive SEWB and psychosocial assessment

development and implementation of client-led case plans

therapeutic and brief interventions

warm and supported referrals

aftercare planning

ongoing monitoring of progress risk and wellbeing

This role strengthens social and emotional wellbeing by supporting individuals and families experiencing complex challenges including mental health concerns AOD issues grief and loss family stressors identity and connection needs and the impacts of intergenerational trauma.

Practice is guided by Aboriginal ways of knowing being and doing and by national frameworks including the National Strategic Framework for Aboriginal and Torres Strait Islander Peoples Mental Health and SEWB the Cultural Respect Framework and the National Drug Strategy

Key Selection Criteria

in-depth understanding of Aboriginal social and emotional wellbeing including the impacts of intergenerational trauma culture identity community dynamics systemic disadvantage and culturally grounded healing frameworks.

experience delivering intensive support to clients with multiple and complex needs using coordinated culturally safe and trauma-informed practice approaches.

-level capability to undertake comprehensive SWEB and psychosocial assessments identify risks and develop client-led case plans that integrate cultural strengths family involvement and appropriate supports.

ability to deliver brief therapeutic interventions including motivational interviewing and other evidence-informed approaches and to provide warm supported referrals to culturally safe and mainstream services.

ability to build trust and therapeutic rapport with Aboriginal people families and community members particularly those experiencing trauma grief AOD concerns or mental health challenges.

professional integrity including the ability to maintain confidentiality uphold ethical boundaries and apply sound judgment in complex and sensitive situations.

standard of documentation and case recording including accurate timely and culturally respectful case notes assessments plans and referral records.

and confidence using electronic client management systems and Microsoft Office applications including the ability to meet reporting and data quality requirements.

of governance quality and safety frameworks relevant to primary health and community services (including Child Safe Standards Social Services Standards Victorian information-sharing schemes and clinical governance principles) and the ability to apply these in day-to-day practice.

Qualifications and Registrations Requirement

Certificate IV qualification (or equivalent experience) in Alcohol and Other Drugs Counselling Community Services / Social Work Support Mental Health or Youth Work demonstrating capability in trauma-informed practice culturally safe client engagement complex needs assessment brief therapeutic interventions coordinated care risk identification and the application of evidence-informed SEWB frameworks within primary and community health environments ESSENTIAL

A Diploma-level qualification (or equivalent experience) in Alcohol and Other Drugs Mental Health Counselling Community Services or a related behavioural or social science field demonstrating advanced capability in trauma-informed practice therapeutic engagement complex case coordination culturally safe service delivery and the application of evidence-informed approaches within primary and community health settings HIGHLY DESIRABLE

Membership (or eligibility for membership) with a relevant professional association such as ACWA PACFA ACA NAATSIHWP AASW ANZMHA or a recognised AOD or mental health professional network HIGHLY DESIRABLE

Demonstrated understanding of Aboriginal culture and the health and wellbeing needs of Aboriginal people ESSENTIAL

Valid Drivers Licence: A current and unrestricted Victorian Drivers Licence is essential as the role involves regular travel across the Gippsland and East Gippsland region to engage with community staff service sites and external stakeholders ESSENTIAL

A satisfactory Working with Children Check and Fit2Work Police Check ESSENTIAL

A person of Aboriginal and or Torres Strait Islander background HIGHLY DESIRABLE

Proof of COVID-19 vaccinated to align with GEGAC requirements ESSENTIAL

How to apply for this job

A copy of the position description can be obtained by copying and pasting this URL into your browser:

A copy of the position description can also be obtained by emailing

Applicants must address the key selection criteria for shortlisting.

Any applications that have not addressed the key selection criteria will not be considered during the shortlisting process.

Applications can also be emailed to

Applications close 5pm Sunday 8 March 2026

No late applications will be considered (unless under exceptional circumstances).

A valid Working with Children Check and Police check is mandatory to work in this organisation.

this advertisement is pursuant to the special measures provision at section 8 of the Racial Discrimination Act 1975 (Cth).